Job Description
Skill required: Order to Cash Processing - Cash Application Processing
Designation: Management Level - Senior Analyst
Job Location: Bengaluru
Qualifications: Any Graduation
Years of Experience: 5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 6++,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
"Primary Responsibility for activities assigned in OTC domain - Order Management, Billing, Collections, Cash Application (except Customer Master) and a Team Leader/SME for assigned tasks/teams.Ensure the defined process is followed and the accurate outcome is achieved as per Client Agreed processes and metrics/SLAs.Team leads responsibility including People Management & Engagement.Process & Other Control Management.Support/Participate in Knowledge Transfer and Reverse Knowledge Transfer.Overall Responsibilities:
Comply with TAT and Accuracy as per SLA / operations metrics.
Analyze the reason for any SLA/Metric misses and support defining actions to resolve.Ensure such actions are executed accurately by self and team members.
Accounting Knowledge of the Transactions performed.
End to end Process knowledge across OTC Processes.
Understand the Process Controls and ensure Adherence 100% to them.
Validate Process controls at Regular intervals and amend as required.
Evaluate Process knowledge of the team at Frequent Internals and proactively include interventions to bridge knowledge Gaps.
Own the Daily Production Plans and Proactively make changes to meet client deliverables and Deadlines.
Track all New Learnings and ensure every team member is aware of the changes.
Track all Process changes/New Learnings and ensure DTP's are updated, reviewed and signed off.
Build a clear succession and Backup plan and refresh at regular intervals.
Should play supporting role during audits
Should have active participation in business, team meetings, Employee Engagements.
Participate in Knowledge Transfer training sessions and also train team members for specific tasks.
Should contribute toward process improvement ideas & drive the team to contribute too.
Manage client POC as assigned with focus on client centricity.
Adhere to HR policies.
One of One with team member to evaluate pulse & define action plan.
Be aware of the Risk and Compliance requirements and execute as per defined processes/controls.Process:
End to End Understanding of the processes OR execution of tasks assigned.
Order Management and Invoicing-New request/Cancellations:
Receive manual/electronic request.
Validate all Input Requirements (as per DTP) required to perform for the specific task.
If all valid information is not received. Take action to reject/respond, to collate all required information/notify requestor.
In Case of cancellation-validate status of Original Order/Invoices and appropriately take actions as defined in DTP.
Initiate approvals required as per defined process.
Follow defined escalation process in case responses are not received."
What are we looking for?
As applicable, manually track / update status of Billing request.
Once the invoices/cancellation is generated follow the Invoice Dispatch & Confirmation Procedure.
Ensure all Correspondence related to the billing request is retained as per defined process.
Collections:
Understand the assigned Portfolio and follow the defined Collection Policy, communication & escalation process.
Ensure all Correspondence related to the Collections is updated & retained as per defin+D1ed process. Cash Applications:
Identify the customer receipts and relevant invoice details and allocated to Invoice/Unapplied/Suspends, as per defined process.
Follow the define process for Partial/Advance payments.
Follow up for missing invoice information as per defined process with Client/Customer.
Follow defined follow up/escalation process to resolve partial allocations.
Ensure all Correspondence related to the cash application process is retained as per defined process.
As applicable, manually track / update status of Cash Application status. Optional Domain requirements Job duties include, but are not limited to ensuring that remittance advice to patient accounts is posted
Day to day cash receipts from MT+40 cash file to billing systems are processed. 837 (remittance advices) files to MT+40 cash deposit files from bank are matched
Solve missing EOB’s/837 files by reaching out to insurance companies to find EOB’s that match the deposit
Ensure team completes batch posting and manual batching of customer payments (Customer payments include payments from insurance providers, patient payments, and government payments including Medicare payment) to make certain that all batches are posted timely
MUST HAVE SKILLS:
AR experience
Operational Excellence
Operations Management
Service Change Management
SLA (Service - Level Agreement) Management
Client Relationship Building and Development GOOD TO HAVE SKILLS:
Ability to drive process standardization and collaboration with extended team
Manage Business through Delivery Excellence
Questioning the status Quo
Critical thinking
Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts
Any Graduation
Designation: Management Level - Senior Analyst
Job Location: Bengaluru
Qualifications: Any Graduation
Years of Experience: 5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 6++,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
"Primary Responsibility for activities assigned in OTC domain - Order Management, Billing, Collections, Cash Application (except Customer Master) and a Team Leader/SME for assigned tasks/teams.Ensure the defined process is followed and the accurate outcome is achieved as per Client Agreed processes and metrics/SLAs.Team leads responsibility including People Management & Engagement.Process & Other Control Management.Support/Participate in Knowledge Transfer and Reverse Knowledge Transfer.Overall Responsibilities:
Comply with TAT and Accuracy as per SLA / operations metrics.
Analyze the reason for any SLA/Metric misses and support defining actions to resolve.Ensure such actions are executed accurately by self and team members.
Accounting Knowledge of the Transactions performed.
End to end Process knowledge across OTC Processes.
Understand the Process Controls and ensure Adherence 100% to them.
Validate Process controls at Regular intervals and amend as required.
Evaluate Process knowledge of the team at Frequent Internals and proactively include interventions to bridge knowledge Gaps.
Own the Daily Production Plans and Proactively make changes to meet client deliverables and Deadlines.
Track all New Learnings and ensure every team member is aware of the changes.
Track all Process changes/New Learnings and ensure DTP's are updated, reviewed and signed off.
Build a clear succession and Backup plan and refresh at regular intervals.
Should play supporting role during audits
Should have active participation in business, team meetings, Employee Engagements.
Participate in Knowledge Transfer training sessions and also train team members for specific tasks.
Should contribute toward process improvement ideas & drive the team to contribute too.
Manage client POC as assigned with focus on client centricity.
Adhere to HR policies.
One of One with team member to evaluate pulse & define action plan.
Be aware of the Risk and Compliance requirements and execute as per defined processes/controls.Process:
End to End Understanding of the processes OR execution of tasks assigned.
Order Management and Invoicing-New request/Cancellations:
Receive manual/electronic request.
Validate all Input Requirements (as per DTP) required to perform for the specific task.
If all valid information is not received. Take action to reject/respond, to collate all required information/notify requestor.
In Case of cancellation-validate status of Original Order/Invoices and appropriately take actions as defined in DTP.
Initiate approvals required as per defined process.
Follow defined escalation process in case responses are not received."
What are we looking for?
As applicable, manually track / update status of Billing request.
Once the invoices/cancellation is generated follow the Invoice Dispatch & Confirmation Procedure.
Ensure all Correspondence related to the billing request is retained as per defined process.
Collections:
Understand the assigned Portfolio and follow the defined Collection Policy, communication & escalation process.
Ensure all Correspondence related to the Collections is updated & retained as per defin+D1ed process. Cash Applications:
Identify the customer receipts and relevant invoice details and allocated to Invoice/Unapplied/Suspends, as per defined process.
Follow the define process for Partial/Advance payments.
Follow up for missing invoice information as per defined process with Client/Customer.
Follow defined follow up/escalation process to resolve partial allocations.
Ensure all Correspondence related to the cash application process is retained as per defined process.
As applicable, manually track / update status of Cash Application status. Optional Domain requirements Job duties include, but are not limited to ensuring that remittance advice to patient accounts is posted
Day to day cash receipts from MT+40 cash file to billing systems are processed. 837 (remittance advices) files to MT+40 cash deposit files from bank are matched
Solve missing EOB’s/837 files by reaching out to insurance companies to find EOB’s that match the deposit
Ensure team completes batch posting and manual batching of customer payments (Customer payments include payments from insurance providers, patient payments, and government payments including Medicare payment) to make certain that all batches are posted timely
MUST HAVE SKILLS:
AR experience
Operational Excellence
Operations Management
Service Change Management
SLA (Service - Level Agreement) Management
Client Relationship Building and Development GOOD TO HAVE SKILLS:
Ability to drive process standardization and collaboration with extended team
Manage Business through Delivery Excellence
Questioning the status Quo
Critical thinking
Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts
Any Graduation
💡 Quick Summary
Seeking a career-building opportunity? The Order to Cash Operations Senior Analyst|Order to Cash Processing position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
