Job Description
Job Role: Cash Application Supervisor
Compensation: Best in Industry
Shift: Should be flexible to work in US shifts
Job Location: Bangalore
Primary Purpose:
Supervise high-performing team of individuals performing cash application activities.
Work with team to Investigate cash receipts and follow-up to ensure proper application of unapplied payments. Support and guide the team wherever required.
Measure and track activities to ensure service level metrics are met. Coach team members resulting in personal and professional growth.
Ensure effective communication to stakeholders and flawless delivery of services.
Standardize and improve processes as per the Vision & Strategic objectives set for business.
Participate and drive Global projects
Duties & Responsibilities:
As a supervisor should have day-to-day knowledge of the process. Following are the duties of the Team members:
Check bank for daily cash received.
Post and apply cash to the customer within specified turnaround time.
In case of Unapplied cash, follow-up with different stakeholders to obtain details.
Reconcile the cash received vs. cash applied.
Create disputes as indicated on customer remittance.
Assign reason codes to disputes and route to appropriate stakeholders for resolution.
Ensure all cash applied before Month Close
Liaison with the Dispute and Collection team for any reconciliation.
Support auditing requirements.
Supervisory Responsibilities:
Supervise team of 5 to 7+ cash appliers
Act as escalation point for stakeholders and customers.
Provide training to team members as required.
Lead team to ensure smooth month close working with all stakeholders.
Create and maintain a high performing team.
Monitor and benchmark team performance to stated Role Responsibility & Expectation (RRE).
Interface with internal & external customers and assist them with queries.
Lead the optimization projects with the goal to drive improvements in efficiency and effectiveness within KGS.
Prepare and provide periodic summary of overall performance.
Ensure that Process and People-related challenges, if any, are addressed suitably through Root Cause Analysis and within the shortest possible time.
Perform performance appraisals of team members and play an active role in all employees related initiatives.
Help management in devising and executing staffing strategies and create robust succession plan.
Create a cohesive work environment that foster healthy completion, relentless focus on controls, compliance, integrity, and improvement of operations.
Education:
Bachelor of Commerce [B.Com (Hons)] or Any degree specialization in Accounts, MBA, M.Com
Work Experience:
8+ years accounting experience in a multinational environment.
Minimum of 5 years’ experience in OTC
Experience in supervising teams
Skills & Abilities:
Good coordination skills
Expert skills in MS Office Suite specifically Excel and Word.
Strong communication skills; oral & written.
Manage high volume in systematic way.
With positive attitude, a team player
Quick learner and can work under pressure.
High degree of integrity, both personally and professionally
Comfortable in delivering targets in terms of application & clearing.
Ability to identify gaps and confidence to bring improvement ideas to leaders.
Should be able to display confidence in interacting with stakeholders.
Understand and deliver on agreed SLA’s and KPI’s – highlight potential risks in advance and ensure all compliance and controls are being met.
Ability to drive projects & achieving monthly SLAs.
Experience in Transitioning / Setting up Accounting Processes in Shared Service Delivery Model.
Managing Team size of 7+
PREFERRED:
Overseas work experience or Transition experience
Working in a multinational client environment.
Experience in /Exposure to Robotics, Analytics
Exposure to any of the Global ERPs (SAP / S4 Hanna, Oracle, Infinium etc.,)
“Koch is proud to be an equal opportunity workplace"
JOB DETAILS
Location
Bengaluru, Karnataka
Company
Koch Global Services
Career Field
Accounting & Finance
Job Number
117476
Compensation: Best in Industry
Shift: Should be flexible to work in US shifts
Job Location: Bangalore
Primary Purpose:
Supervise high-performing team of individuals performing cash application activities.
Work with team to Investigate cash receipts and follow-up to ensure proper application of unapplied payments. Support and guide the team wherever required.
Measure and track activities to ensure service level metrics are met. Coach team members resulting in personal and professional growth.
Ensure effective communication to stakeholders and flawless delivery of services.
Standardize and improve processes as per the Vision & Strategic objectives set for business.
Participate and drive Global projects
Duties & Responsibilities:
As a supervisor should have day-to-day knowledge of the process. Following are the duties of the Team members:
Check bank for daily cash received.
Post and apply cash to the customer within specified turnaround time.
In case of Unapplied cash, follow-up with different stakeholders to obtain details.
Reconcile the cash received vs. cash applied.
Create disputes as indicated on customer remittance.
Assign reason codes to disputes and route to appropriate stakeholders for resolution.
Ensure all cash applied before Month Close
Liaison with the Dispute and Collection team for any reconciliation.
Support auditing requirements.
Supervisory Responsibilities:
Supervise team of 5 to 7+ cash appliers
Act as escalation point for stakeholders and customers.
Provide training to team members as required.
Lead team to ensure smooth month close working with all stakeholders.
Create and maintain a high performing team.
Monitor and benchmark team performance to stated Role Responsibility & Expectation (RRE).
Interface with internal & external customers and assist them with queries.
Lead the optimization projects with the goal to drive improvements in efficiency and effectiveness within KGS.
Prepare and provide periodic summary of overall performance.
Ensure that Process and People-related challenges, if any, are addressed suitably through Root Cause Analysis and within the shortest possible time.
Perform performance appraisals of team members and play an active role in all employees related initiatives.
Help management in devising and executing staffing strategies and create robust succession plan.
Create a cohesive work environment that foster healthy completion, relentless focus on controls, compliance, integrity, and improvement of operations.
Education:
Bachelor of Commerce [B.Com (Hons)] or Any degree specialization in Accounts, MBA, M.Com
Work Experience:
8+ years accounting experience in a multinational environment.
Minimum of 5 years’ experience in OTC
Experience in supervising teams
Skills & Abilities:
Good coordination skills
Expert skills in MS Office Suite specifically Excel and Word.
Strong communication skills; oral & written.
Manage high volume in systematic way.
With positive attitude, a team player
Quick learner and can work under pressure.
High degree of integrity, both personally and professionally
Comfortable in delivering targets in terms of application & clearing.
Ability to identify gaps and confidence to bring improvement ideas to leaders.
Should be able to display confidence in interacting with stakeholders.
Understand and deliver on agreed SLA’s and KPI’s – highlight potential risks in advance and ensure all compliance and controls are being met.
Ability to drive projects & achieving monthly SLAs.
Experience in Transitioning / Setting up Accounting Processes in Shared Service Delivery Model.
Managing Team size of 7+
PREFERRED:
Overseas work experience or Transition experience
Working in a multinational client environment.
Experience in /Exposure to Robotics, Analytics
Exposure to any of the Global ERPs (SAP / S4 Hanna, Oracle, Infinium etc.,)
“Koch is proud to be an equal opportunity workplace"
JOB DETAILS
Location
Bengaluru, Karnataka
Company
Koch Global Services
Career Field
Accounting & Finance
Job Number
117476
💡 Quick Summary
Seeking a career-building opportunity? The OTC| Cash Application Supervisor position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
