Job Description
Customer support Executive (Outbound)
• Handles all outbound calls made to customers
• Provides quality customer service via calls made to customers leading to sales conversions: giving fitness options basis requirement, booking trials, assisting in the final purchase
• Documentation of all calls and analysis thereafter
• Follow up with customers and ensure closure of leads towards conversions to reach targets
• Handle special projects -‐ involves taking single-point responsibility for a certain product offering, new initiative etc.
Requirements
• 0-3 years of work experience
• Strong communication skills – ability to communicate clearly and effectively with customers
• Good listening skills
• Possess a flair for customer delight
• Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of Microsoft Office
• Intelligent, enthusiastic and self-‐motivated individuals
• Comfortable with long and unpredictable work hours
• Handles all outbound calls made to customers
• Provides quality customer service via calls made to customers leading to sales conversions: giving fitness options basis requirement, booking trials, assisting in the final purchase
• Documentation of all calls and analysis thereafter
• Follow up with customers and ensure closure of leads towards conversions to reach targets
• Handle special projects -‐ involves taking single-point responsibility for a certain product offering, new initiative etc.
Requirements
• 0-3 years of work experience
• Strong communication skills – ability to communicate clearly and effectively with customers
• Good listening skills
• Possess a flair for customer delight
• Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of Microsoft Office
• Intelligent, enthusiastic and self-‐motivated individuals
• Comfortable with long and unpredictable work hours
💡 Quick Summary
Seeking a career-building opportunity? The Outbound call executive position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.