Job Description
Dr. Martens is a globally recognizable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.
SO, WHAT'S THE STORY?
We are looking for a results-driven Outbound Logistics Manager to lead and manage outbound transportation operations across US & Canada for our footwear brand. This role focuses on ensuring efficient, cost-effective, and on-time delivery of finished goods from our distribution centres to retail stores, wholesalers, and e-commerce customers. The ideal candidate will bring a strong logistics background, deep knowledge of transport networks, and a passion for delivering premium service aligned with our brand standards.
THE ROLE
Outbound Logistics Management
Oversee outbound shipments across the US and Canada from regional distribution centres to B2B (retail/wholesale) and B2C (e-commerce) customers, managing domestic and cross-border freight including FTL, LTL, parcel, and intermodal.
Ensure timely and accurate deliveries in line with customer SLAs, promotional calendars, and seasonal peaks.
Monitor transport lead times, carrier capacity, and service levels to support product launches and in-season replenishment.
Managing a team of one coordinator
Carrier & 3PL Coordination
Manage relationships with third-party carriers, parcel services, and 3PL providers across European lanes.
Negotiate freight rates and service agreements to achieve optimal cost-to-serve.
Track carrier performance and lead issue resolution for delays, damages, or service failures.
Process & System Optimization
Drive continuous improvement initiatives to optimize outbound flows, including route optimization, load consolidation, and carrier mix.
Collaborate with DC operations and customer service teams to align outbound activities with inventory and order fulfilment priorities.
Compliance & Documentation
Ensure compliance with international and local transportation regulations, including customs clearance for outbound cross-border shipments.
Maintain accurate and timely transport documentation, shipping labels, and export paperwork.
Data & Performance Reporting
Develop and report on KPIs such as OTIF (On Time in Full), delivery cost per unit, and carrier reliability.
Analyse transport costs and budget adherence to support forecasting and strategic planning.
WHAT WE ARE LOOKING FOR
Proven experience in outbound transport management, preferably in fashion, footwear, or 3PL industry
Experience with retail, wholesale, and e-commerce delivery models.
Deep understanding of cross-border logistics and trade between the U.S. and Canada
Proven success managing multi-region carrier networks and 3PLs
Experienced in leading implementation and integration of new service providers
Travel may be required (up to 5%)
Strong communication and stakeholder management skills
Strong project management skills
Hands-on experience with TMS systems
Analytical and data-driven mindset with strong attention to detail
Ability to work under pressure and meet strict deadlines during seasonal peaks
Knowledge of sustainability in transport/logistics (e.g., CO₂ tracking, low-emission delivery)
Familiarity with omnichannel delivery and reverse logistics (returns handling)
Experience with customs documentation and Incoterms for outbound shipments
Ability to work at a standard computer set up 40+ hours per week, with or without accommodations.
At Dr. Martens, we live and breathe our 3 core values —they’re at the heart of who we are. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DM’s. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.
Your technical capability will go hand in hand with our DM Way success factors:
Develop: build on your strengths and superpowers while stepping outside your comfort zone to encourage growth and development – both for yourself and your colleagues.
Lead: set individual performance and development goals linked to our business strategy. Maintaining motivation, supporting others and embodying our purpose and values.
Explore: understand the consumer impact of your role, connect with other teams, and see the bigger picture within DM’s.
Invent: challenge conventions, respecting DM's heritage while offering practical improvement suggestions and ideas.
Connect: contributes to positive team energy by valuing diverse perspectives, promoting open dialogue, and building strong relationships within and beyond the team.
Influence: share ideas confidently, listen empathetically, and adapt approach to resonate with others, bringing positivity and strong communication skills to inspire enthusiasm.
Drive: embody pride in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a commitment to continuous improvement.
Organise: prioritise demands, manage time effectively, and identify opportunities for improvement.
WHAT'S IN IT FOR YOU?
Welcome to the brand pair of Docs
Employee discount of 65% off footwear and 50% on accessories
Early Friday finish in the summertime
Affordable & comprehensive Medical, Dental & Vision packages
Our Employee Assistance Program – for when times might get tough
401(k) Pre-Tax and Roth Retirement savings plans
DM Foundation, supporting and empowering our communities around the world
Paid volunteer hours
PAY DETAILS
$90,000 - $105,000 per year.
Exact compensation may vary based on skills, experience, and location.
We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [email protected] and we will work with you to meet your accessibility needs.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.
SO, WHAT'S THE STORY?
We are looking for a results-driven Outbound Logistics Manager to lead and manage outbound transportation operations across US & Canada for our footwear brand. This role focuses on ensuring efficient, cost-effective, and on-time delivery of finished goods from our distribution centres to retail stores, wholesalers, and e-commerce customers. The ideal candidate will bring a strong logistics background, deep knowledge of transport networks, and a passion for delivering premium service aligned with our brand standards.
THE ROLE
Outbound Logistics Management
Oversee outbound shipments across the US and Canada from regional distribution centres to B2B (retail/wholesale) and B2C (e-commerce) customers, managing domestic and cross-border freight including FTL, LTL, parcel, and intermodal.
Ensure timely and accurate deliveries in line with customer SLAs, promotional calendars, and seasonal peaks.
Monitor transport lead times, carrier capacity, and service levels to support product launches and in-season replenishment.
Managing a team of one coordinator
Carrier & 3PL Coordination
Manage relationships with third-party carriers, parcel services, and 3PL providers across European lanes.
Negotiate freight rates and service agreements to achieve optimal cost-to-serve.
Track carrier performance and lead issue resolution for delays, damages, or service failures.
Process & System Optimization
Drive continuous improvement initiatives to optimize outbound flows, including route optimization, load consolidation, and carrier mix.
Collaborate with DC operations and customer service teams to align outbound activities with inventory and order fulfilment priorities.
Compliance & Documentation
Ensure compliance with international and local transportation regulations, including customs clearance for outbound cross-border shipments.
Maintain accurate and timely transport documentation, shipping labels, and export paperwork.
Data & Performance Reporting
Develop and report on KPIs such as OTIF (On Time in Full), delivery cost per unit, and carrier reliability.
Analyse transport costs and budget adherence to support forecasting and strategic planning.
WHAT WE ARE LOOKING FOR
Proven experience in outbound transport management, preferably in fashion, footwear, or 3PL industry
Experience with retail, wholesale, and e-commerce delivery models.
Deep understanding of cross-border logistics and trade between the U.S. and Canada
Proven success managing multi-region carrier networks and 3PLs
Experienced in leading implementation and integration of new service providers
Travel may be required (up to 5%)
Strong communication and stakeholder management skills
Strong project management skills
Hands-on experience with TMS systems
Analytical and data-driven mindset with strong attention to detail
Ability to work under pressure and meet strict deadlines during seasonal peaks
Knowledge of sustainability in transport/logistics (e.g., CO₂ tracking, low-emission delivery)
Familiarity with omnichannel delivery and reverse logistics (returns handling)
Experience with customs documentation and Incoterms for outbound shipments
Ability to work at a standard computer set up 40+ hours per week, with or without accommodations.
At Dr. Martens, we live and breathe our 3 core values —they’re at the heart of who we are. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DM’s. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.
Your technical capability will go hand in hand with our DM Way success factors:
Develop: build on your strengths and superpowers while stepping outside your comfort zone to encourage growth and development – both for yourself and your colleagues.
Lead: set individual performance and development goals linked to our business strategy. Maintaining motivation, supporting others and embodying our purpose and values.
Explore: understand the consumer impact of your role, connect with other teams, and see the bigger picture within DM’s.
Invent: challenge conventions, respecting DM's heritage while offering practical improvement suggestions and ideas.
Connect: contributes to positive team energy by valuing diverse perspectives, promoting open dialogue, and building strong relationships within and beyond the team.
Influence: share ideas confidently, listen empathetically, and adapt approach to resonate with others, bringing positivity and strong communication skills to inspire enthusiasm.
Drive: embody pride in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a commitment to continuous improvement.
Organise: prioritise demands, manage time effectively, and identify opportunities for improvement.
WHAT'S IN IT FOR YOU?
Welcome to the brand pair of Docs
Employee discount of 65% off footwear and 50% on accessories
Early Friday finish in the summertime
Affordable & comprehensive Medical, Dental & Vision packages
Our Employee Assistance Program – for when times might get tough
401(k) Pre-Tax and Roth Retirement savings plans
DM Foundation, supporting and empowering our communities around the world
Paid volunteer hours
PAY DETAILS
$90,000 - $105,000 per year.
Exact compensation may vary based on skills, experience, and location.
We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [email protected] and we will work with you to meet your accessibility needs.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
💡 Quick Summary
Seeking a career-building opportunity? The OUTBOUND LOGISTICS MANAGER - REDLANDS, CA position is now open for candidates interested in the Retail & Wholesale sector. This role in Redland Bay offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
