Job Description
Cipla
Team Member - MICE (Events Planning & Contracting)
Cipla • Mumbai, Maharashtra • via LinkedIn
24 hours ago
Contractor
Apply on LinkedIn
Job description
Division
Finance
Department
Business Travel & Events
Sub Department 1
Job Purpose
Plan events & lead all contract negotiations. Liaison with Domestic & International suppliers. Connect with relevant Tourism boards, Consulate, Destination Management Company, Airline, Hospitality chains and other agencies. Ensure competitive rates are obtained and onboard new vendors. Implement cost saving initiatives as and when possible. Analyse and manage contractual terms, processing all travel-related documentation, including itineraries, visas, legal formalities & payments. Managing operational issues and concerns in a timely manner. Attend trade shows, conferences and industry meetings. Plan & conduct inspection trip with stakeholders & suppliers. On site travel to ensure the event/conference runs smoothly & efficiently.
Key Accountabilities (1/6)
Develop strategic partnership with vendors and negotiate contracts for the MICE activities and ensure that the events are planned as per the budgeted costs.
• Identify, strategize, and lead all supplier contract negotiations to ensure lowest logical.
• Key point of contact for suppliers related to contracting, operational, commercial or financial activities
• Connect with relevant Tourism boards, Consulate, DMC, Airline, Hospitality chains and other agencies to receive commercial subsidies, discounts, waiver & deals
• Conduct competitive analysis, pricing positioning to define the desired event requirement with budget in line
• Engage with suppliers to foster strong relationships and ensure adherence to quality and delivery standards
• Ensure compliance, regulations, and ethical standards
• Establish & maintain vendor relationships, attend trade & road shows for product update
Key Accountabilities (2/6)
Plan & execute all events for Delegates / employee attending the conference / event and ensure hassle free travel and stay experience
• Plan & Interact with the Commercial Leads / Therapy Heads / Business Unit Heads, Support function for planning events
• Efficiently managing Senior Leaderships events
• Adhere to internal and MCI guideline while planning the meeting and events.
• Manage internal and external stakeholder expectations.
• Carry out a destination study, prepare a basic itinerary framework and request for proposal to the potential venues/hotels with all related requirements
• Identify PAN India flight hubs to the destination, categorize with seat count. Negotiate with the airlines for the group fares, fare rules, ticketing time limit & payments.
• Create an estimated budget in order to accomplish the set requirements from the stakeholders.
• Site inspections of destination, hotels, venues, wherever required.
• Post budget approval, review the contract details & sign the contract / service agreement with the hotel /airlines / event company etc
• Work with Finance team to ensure adherence to internal payment policies & Co-ordinate for timely payments (in case of advance payments).
• Incorporate timely changes in processes, service providers, way of working
Key Accountabilities (3/6)
Prepare detailed schedule for various events and ensure all co-ordination, proactive communication, and resolution of issues, effective controls and thorough monitoring of costs to ensure a positive and hassel free delegate experience while adhering to all compliance policies and budgets
• Create a schedule with stakeholders along with all vendors for step wise activities to be executed.
• Have periodic meetings with selected vendor to ensure timely execution of schedule.
• Prepare a backward chart for regular timely tracking of event activities.
• Monitor the inventory of hotel rooms, airline seat block etc. with the ongoing / final pax count for the group.
• Collate the data and begin operation activities with the help of the respective team / regions
• Ensure that rail / bus / air travel is booked well in advance to capitalize on low / promotional fare.
• Monitor spend to ensure the event are within approved budgets.
Key Accountabilities (4/6)
MICE - On ground operations, closure and event feedback
• Oversee end-to-end operations
• Preparing duty chart before the event followed by on ground CIPLA team
• Review the rooming list, conference check list, transport sheet & close the menu along with the stake holders.
• A pre-con discussion with all suppliers
• Post events collate invoices with supporting and send it to the respective Head for approval
• Prepare data / documentation for audit reviews.
• Ensure vendor invoices are verified to ensure the event is executed within the budget
• Keep record of final passenger count and invoice amounts and payment schedules made for future reference
• Define parameters for the survey, which will help identify areas of improvement
• Review the feedback received from the internal & external customer for improvement
Key Accountabilities (5/6)
Vendor Management - Onboarding the vendors and keeping a regular track of their performance.
• New vendor Creation of unique code as per company process
• Conduct risk assessment and due diligence on suppliers, ensuring compliance to the legal, ethical, and environmental standards
• Ensure transparency, accountability and maintaining open communication channels and fostering trust and confidence
• Giving feedback to the vendor on quality / service issues - Service analysis done, and feedback given to vendor on regular interval and visiting vendors.
Key Accountabilities (6/6)
Organising Digital and Physical events across India for delegates conferences, Meetings and Events and ensure smooth running and high quality of webcasts
• Book and arrange host centre and webcast centres for delegates across country.
• Carry out arrangement of hospitality services during the webcast
• Liaise with the field staff and manage the smooth telecast of the webcast
• Obtain feedback at the end of events for continuous improvements.
Major Challenges
Short notice request with Inadequate data is provided by the stakeholders for conducting meetings / events / conferences
Overcome by – Connect the concerned team & suggest planning the event in advance & to define a timeline with all details of the event requirement.
Last minute request received which results in cost increment & impacts the overall budget
Overcome by – Connect with the concerned team & work in detailed manner to arrange all services well in advance
Credit facility issues with non-rate contracted vendor in secondary town for events
Overcome by – Plan the event well in advance for on boarding the vendor. Release advance payment if required.
Key Interactions (1/2)
• India Business Divisions, International Business, Support Function team for planning events
• IPD Team for Planning of Investigator Meetings
• Finance Team for Accounting GST and vendor payments.
• MDM Team for vendor code creation.
• Depot Team for courier and dispatch related.
• Compliance team for SOP and EAS system related.
• Audit team for solving their queries
• Handling marketing issues related to SOP of systems laid down via company for Events & conferences
Key Interactions (2/2)
• Hospitality, Travel Partners, Destination Management Company, Event Partners - Within India & Outside India vendors, coordinate daily basis for commercials, contracting & daily operations for Accommodation, logistics, visa documents, event elements required etc.
• Tourism Boards – As per event requirement, coordinate for subsidy etc
• Various Airlines partners - As per event requirement, coordinate, negotiate with airlines for group fares, time limit etc
• Visa Consulate / Embassy As per event requirement meeting with the country consulate / embassy on visa waiver documents
Dimensions
On annual basis the HO MICE team handles
• 3000 + Events,
• 45000 Room nights, and
• a budget of approx. 180 Crores
End to End Arrangements which include International and Domestic conferences classified as below
• International and National Congress
• Company conducted CME’s
• Advisory board meeting, Expert Forum, Webcast
• Investigators meeting
• Factory Visit, Stockist, Partner meet
• Board meeting, Leadership meetings
• Awards ceremony for employees
• Staff Budget/Cycle/Review Meets/Product launch/Workshop/Esproute
Support Functions Offsite
Key Decisions (1/2)
Day to Day operational decisions taken as per the situation
Technical decision taken as per suitability of internal & external customers with regards to the events
Key Decisions (2/2)
Recommend comparatives and obtain h igh cost / high value decisions related approvals from seniors and / or business heads
Education Qualification
Graduate in any field with a Diploma or degree certificate in Travel & Tourism Management / Degree in Hotel Management and knowledge of Ticketing’s / IATA
Relevant Work Experience
5-6 years of experience in a reputed Travel firm / Hotel industry with Knowledge of various destinations, airlines, visa procedures, hospitality chains, service providers.
Good communication skill for communicating with internal stakeholders & external vendors
Ability to handle crisis & problem solving skills
Report this listing
Cipla
AmbitionBox
4.1/5
7.3K reviews
Glassdoor
3.+/5
1.7K reviews
Indeed
4.1/5
1.2K reviews
cipla.com
More jobs at Cipla
See web results for Cipla
Marriott International, Inc
Outlet Manager
Marriott International, Inc • Mumbai, Maharashtra • via Marriott Careers
16 hours ago
Full–time
No Degree Mentioned
Apply directly on Marriott Careers
Apply directly on Glassdoor
Apply on Shine
Apply on LinkedIn
Apply on SimplyHired
Apply on WhatJobs
Apply on MNCJobsIndia
Apply on Jobs In India. New Jobs, New Recruitment And Fastest 2026 - Findjob24h.com
Job description
JOB SUMMARY
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors ******* beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Team Member - MICE (Events Planning & Contracting)
Cipla • Mumbai, Maharashtra • via LinkedIn
24 hours ago
Contractor
Apply on LinkedIn
Job description
Division
Finance
Department
Business Travel & Events
Sub Department 1
Job Purpose
Plan events & lead all contract negotiations. Liaison with Domestic & International suppliers. Connect with relevant Tourism boards, Consulate, Destination Management Company, Airline, Hospitality chains and other agencies. Ensure competitive rates are obtained and onboard new vendors. Implement cost saving initiatives as and when possible. Analyse and manage contractual terms, processing all travel-related documentation, including itineraries, visas, legal formalities & payments. Managing operational issues and concerns in a timely manner. Attend trade shows, conferences and industry meetings. Plan & conduct inspection trip with stakeholders & suppliers. On site travel to ensure the event/conference runs smoothly & efficiently.
Key Accountabilities (1/6)
Develop strategic partnership with vendors and negotiate contracts for the MICE activities and ensure that the events are planned as per the budgeted costs.
• Identify, strategize, and lead all supplier contract negotiations to ensure lowest logical.
• Key point of contact for suppliers related to contracting, operational, commercial or financial activities
• Connect with relevant Tourism boards, Consulate, DMC, Airline, Hospitality chains and other agencies to receive commercial subsidies, discounts, waiver & deals
• Conduct competitive analysis, pricing positioning to define the desired event requirement with budget in line
• Engage with suppliers to foster strong relationships and ensure adherence to quality and delivery standards
• Ensure compliance, regulations, and ethical standards
• Establish & maintain vendor relationships, attend trade & road shows for product update
Key Accountabilities (2/6)
Plan & execute all events for Delegates / employee attending the conference / event and ensure hassle free travel and stay experience
• Plan & Interact with the Commercial Leads / Therapy Heads / Business Unit Heads, Support function for planning events
• Efficiently managing Senior Leaderships events
• Adhere to internal and MCI guideline while planning the meeting and events.
• Manage internal and external stakeholder expectations.
• Carry out a destination study, prepare a basic itinerary framework and request for proposal to the potential venues/hotels with all related requirements
• Identify PAN India flight hubs to the destination, categorize with seat count. Negotiate with the airlines for the group fares, fare rules, ticketing time limit & payments.
• Create an estimated budget in order to accomplish the set requirements from the stakeholders.
• Site inspections of destination, hotels, venues, wherever required.
• Post budget approval, review the contract details & sign the contract / service agreement with the hotel /airlines / event company etc
• Work with Finance team to ensure adherence to internal payment policies & Co-ordinate for timely payments (in case of advance payments).
• Incorporate timely changes in processes, service providers, way of working
Key Accountabilities (3/6)
Prepare detailed schedule for various events and ensure all co-ordination, proactive communication, and resolution of issues, effective controls and thorough monitoring of costs to ensure a positive and hassel free delegate experience while adhering to all compliance policies and budgets
• Create a schedule with stakeholders along with all vendors for step wise activities to be executed.
• Have periodic meetings with selected vendor to ensure timely execution of schedule.
• Prepare a backward chart for regular timely tracking of event activities.
• Monitor the inventory of hotel rooms, airline seat block etc. with the ongoing / final pax count for the group.
• Collate the data and begin operation activities with the help of the respective team / regions
• Ensure that rail / bus / air travel is booked well in advance to capitalize on low / promotional fare.
• Monitor spend to ensure the event are within approved budgets.
Key Accountabilities (4/6)
MICE - On ground operations, closure and event feedback
• Oversee end-to-end operations
• Preparing duty chart before the event followed by on ground CIPLA team
• Review the rooming list, conference check list, transport sheet & close the menu along with the stake holders.
• A pre-con discussion with all suppliers
• Post events collate invoices with supporting and send it to the respective Head for approval
• Prepare data / documentation for audit reviews.
• Ensure vendor invoices are verified to ensure the event is executed within the budget
• Keep record of final passenger count and invoice amounts and payment schedules made for future reference
• Define parameters for the survey, which will help identify areas of improvement
• Review the feedback received from the internal & external customer for improvement
Key Accountabilities (5/6)
Vendor Management - Onboarding the vendors and keeping a regular track of their performance.
• New vendor Creation of unique code as per company process
• Conduct risk assessment and due diligence on suppliers, ensuring compliance to the legal, ethical, and environmental standards
• Ensure transparency, accountability and maintaining open communication channels and fostering trust and confidence
• Giving feedback to the vendor on quality / service issues - Service analysis done, and feedback given to vendor on regular interval and visiting vendors.
Key Accountabilities (6/6)
Organising Digital and Physical events across India for delegates conferences, Meetings and Events and ensure smooth running and high quality of webcasts
• Book and arrange host centre and webcast centres for delegates across country.
• Carry out arrangement of hospitality services during the webcast
• Liaise with the field staff and manage the smooth telecast of the webcast
• Obtain feedback at the end of events for continuous improvements.
Major Challenges
Short notice request with Inadequate data is provided by the stakeholders for conducting meetings / events / conferences
Overcome by – Connect the concerned team & suggest planning the event in advance & to define a timeline with all details of the event requirement.
Last minute request received which results in cost increment & impacts the overall budget
Overcome by – Connect with the concerned team & work in detailed manner to arrange all services well in advance
Credit facility issues with non-rate contracted vendor in secondary town for events
Overcome by – Plan the event well in advance for on boarding the vendor. Release advance payment if required.
Key Interactions (1/2)
• India Business Divisions, International Business, Support Function team for planning events
• IPD Team for Planning of Investigator Meetings
• Finance Team for Accounting GST and vendor payments.
• MDM Team for vendor code creation.
• Depot Team for courier and dispatch related.
• Compliance team for SOP and EAS system related.
• Audit team for solving their queries
• Handling marketing issues related to SOP of systems laid down via company for Events & conferences
Key Interactions (2/2)
• Hospitality, Travel Partners, Destination Management Company, Event Partners - Within India & Outside India vendors, coordinate daily basis for commercials, contracting & daily operations for Accommodation, logistics, visa documents, event elements required etc.
• Tourism Boards – As per event requirement, coordinate for subsidy etc
• Various Airlines partners - As per event requirement, coordinate, negotiate with airlines for group fares, time limit etc
• Visa Consulate / Embassy As per event requirement meeting with the country consulate / embassy on visa waiver documents
Dimensions
On annual basis the HO MICE team handles
• 3000 + Events,
• 45000 Room nights, and
• a budget of approx. 180 Crores
End to End Arrangements which include International and Domestic conferences classified as below
• International and National Congress
• Company conducted CME’s
• Advisory board meeting, Expert Forum, Webcast
• Investigators meeting
• Factory Visit, Stockist, Partner meet
• Board meeting, Leadership meetings
• Awards ceremony for employees
• Staff Budget/Cycle/Review Meets/Product launch/Workshop/Esproute
Support Functions Offsite
Key Decisions (1/2)
Day to Day operational decisions taken as per the situation
Technical decision taken as per suitability of internal & external customers with regards to the events
Key Decisions (2/2)
Recommend comparatives and obtain h igh cost / high value decisions related approvals from seniors and / or business heads
Education Qualification
Graduate in any field with a Diploma or degree certificate in Travel & Tourism Management / Degree in Hotel Management and knowledge of Ticketing’s / IATA
Relevant Work Experience
5-6 years of experience in a reputed Travel firm / Hotel industry with Knowledge of various destinations, airlines, visa procedures, hospitality chains, service providers.
Good communication skill for communicating with internal stakeholders & external vendors
Ability to handle crisis & problem solving skills
Report this listing
Cipla
AmbitionBox
4.1/5
7.3K reviews
Glassdoor
3.+/5
1.7K reviews
Indeed
4.1/5
1.2K reviews
cipla.com
More jobs at Cipla
See web results for Cipla
Marriott International, Inc
Outlet Manager
Marriott International, Inc • Mumbai, Maharashtra • via Marriott Careers
16 hours ago
Full–time
No Degree Mentioned
Apply directly on Marriott Careers
Apply directly on Glassdoor
Apply on Shine
Apply on LinkedIn
Apply on SimplyHired
Apply on WhatJobs
Apply on MNCJobsIndia
Apply on Jobs In India. New Jobs, New Recruitment And Fastest 2026 - Findjob24h.com
Job description
JOB SUMMARY
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors ******* beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
💡 Quick Summary
Seeking a career-building opportunity? The Outlet Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
