Job Description
The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.
Essential Duties and Responsibilities
• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check ID and Member barcodes into the system
• New member sign-up
• Take prospective members on a tour of the club
• Facilitate needed updates to member's accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
Essential Duties and Responsibilities
• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check ID and Member barcodes into the system
• New member sign-up
• Take prospective members on a tour of the club
• Facilitate needed updates to member's accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
💡 Quick Summary
Seeking a career-building opportunity? The Overnight Customer Service position is now open for candidates interested in the Telecaller Jobs sector. This role in Westerville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
