Job Description
Overview
The Post Oak Hotel is seeking an Overnight Front Office Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Overnight Front Office Supervisor will be responsible for monitoring all areas and operations of the hotel to ensure adherence to proper standards and compliance with Forbes Five-Star service requirements.
Responsibilities
• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel daily events
• Manage service execution to ensure Five-Star level service
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Resolves all guest problems and complaints
• Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic
• Understands hourly positions well enough to perform duties in employees' absence or during peak volume periods
• Establishes and maintains open, collaborative relationships with colleagues
• Maintain lobby during peak times
• Monitor oversold dates to ensure the maximization of rooms’ revenue
• Operate all aspects of the Front Desk computer system, including software maintenance, report generation analysis and simple programming
Qualifications
• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• Minimum 4 years of progressive experience in a hotel or a related field or a 4-year college degree and at least 1 year related experience
• Previous supervisory experience required
• Must be proficient with computers, to include spreadsheets and word processing
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift
What we offer you:
• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Posted Salary Range
USD $21.00 - USD $21.00 /Hr.
Tipped Position
This position does not earn tips
The Post Oak Hotel is seeking an Overnight Front Office Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Overnight Front Office Supervisor will be responsible for monitoring all areas and operations of the hotel to ensure adherence to proper standards and compliance with Forbes Five-Star service requirements.
Responsibilities
• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel daily events
• Manage service execution to ensure Five-Star level service
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Resolves all guest problems and complaints
• Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic
• Understands hourly positions well enough to perform duties in employees' absence or during peak volume periods
• Establishes and maintains open, collaborative relationships with colleagues
• Maintain lobby during peak times
• Monitor oversold dates to ensure the maximization of rooms’ revenue
• Operate all aspects of the Front Desk computer system, including software maintenance, report generation analysis and simple programming
Qualifications
• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• Minimum 4 years of progressive experience in a hotel or a related field or a 4-year college degree and at least 1 year related experience
• Previous supervisory experience required
• Must be proficient with computers, to include spreadsheets and word processing
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift
What we offer you:
• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Posted Salary Range
USD $21.00 - USD $21.00 /Hr.
Tipped Position
This position does not earn tips
💡 Quick Summary
Seeking a career-building opportunity? The Overnight Front Office Supervisor position is now open for candidates interested in the Hotel Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
