Job Description
Overnight Shelter Support Worker
South Shore Open Doors Association (SSODA)
Position Objective
South Shore Open Doors Association is seeking compassionate, dependable, and emotionally resilient individuals to join our overnight shelter team in both full-time and casual positions. Overnight Shelter Support Workers play a vital role in creating a safe, respectful, and supportive environment for individuals experiencing homelessness, mental health challenges, addiction, and crisis.
This position is best suited for people who can remain calm under pressure, think critically in fast-moving situations, communicate respectfully, and maintain healthy boundaries while leading with empathy and compassion. We are a low-barrier shelter focused on dignity, harm reduction, and trauma-informed care, and we value team members who approach others without judgement and with an open mind.
At SSODA, we strongly value lived experience and believe it can be an incredible strength within this work. Training, mentorship, and ongoing support will be provided to successful applicants.
Position Type & Schedule
Full-Time & Casual Positions Available
12-hour overnight shifts
Full-time employees work on one of two overnight teams
Rotating 3 on / 3 off schedule
Employee Benefits
Employee Health & Dental Benefits
Life Insurance Coverage
Company Matching RRSP Program
Up to 12% total contribution
Overnight Shift Premium
Key Responsibilities
Provide overnight support and supervision within a low-barrier shelter setting
Build respectful, professional relationships with shelter guests
Support individuals experiencing homelessness, mental health challenges, addiction, and crisis situations
Utilize trauma-informed and de-escalation approaches during difficult situations
Monitor shelter safety and respond appropriately to emergencies or crises
Maintain accurate documentation and complete light computer-based tasks
Perform routine cleaning and help maintain a safe, welcoming environment
Work collaboratively as part of an overnight team
Maintain professional boundaries while remaining compassionate and supportive
Stay alert and awake throughout 12-hour overnight shifts
Qualifications & Personal Attributes
We are looking for individuals who demonstrate:
Strong critical thinking and problem-solving skills
Ability to remain calm during crisis situations
Trauma-informed and non-judgmental approaches
Strong communication and boundary-setting skills
Emotional resilience and professionalism
Reliability and accountability
Ability to work well within a team environment
Compassion, empathy, and patience
Open-mindedness and respect for diverse lived experiences
Preferred Assets
Experience working in shelters, social services, healthcare, addictions, mental health, or community support settings
Lived experience related to homelessness, addiction, recovery, or mental health
Knowledge of harm reduction principles
CPR/First Aid or willingness to obtain
Training & Support
SSODA is committed to supporting staff growth and wellness. Successful applicants will receive training, mentorship, and ongoing support to help build confidence, skills, and long-term success within the role.
To apply or inquire about joining our overnight team at South Shore Open Doors Association, applicants may submit a resume and expression of interest to:
Taylor Wentzel
Overnight Manager
[email protected]
Pay: From $23.00 per hour
Benefits:
Casual dress
Dental care
Extended health care
Flexible schedule
Life insurance
On-site parking
Vision care
Work Location: In person
South Shore Open Doors Association (SSODA)
Position Objective
South Shore Open Doors Association is seeking compassionate, dependable, and emotionally resilient individuals to join our overnight shelter team in both full-time and casual positions. Overnight Shelter Support Workers play a vital role in creating a safe, respectful, and supportive environment for individuals experiencing homelessness, mental health challenges, addiction, and crisis.
This position is best suited for people who can remain calm under pressure, think critically in fast-moving situations, communicate respectfully, and maintain healthy boundaries while leading with empathy and compassion. We are a low-barrier shelter focused on dignity, harm reduction, and trauma-informed care, and we value team members who approach others without judgement and with an open mind.
At SSODA, we strongly value lived experience and believe it can be an incredible strength within this work. Training, mentorship, and ongoing support will be provided to successful applicants.
Position Type & Schedule
Full-Time & Casual Positions Available
12-hour overnight shifts
Full-time employees work on one of two overnight teams
Rotating 3 on / 3 off schedule
Employee Benefits
Employee Health & Dental Benefits
Life Insurance Coverage
Company Matching RRSP Program
Up to 12% total contribution
Overnight Shift Premium
Key Responsibilities
Provide overnight support and supervision within a low-barrier shelter setting
Build respectful, professional relationships with shelter guests
Support individuals experiencing homelessness, mental health challenges, addiction, and crisis situations
Utilize trauma-informed and de-escalation approaches during difficult situations
Monitor shelter safety and respond appropriately to emergencies or crises
Maintain accurate documentation and complete light computer-based tasks
Perform routine cleaning and help maintain a safe, welcoming environment
Work collaboratively as part of an overnight team
Maintain professional boundaries while remaining compassionate and supportive
Stay alert and awake throughout 12-hour overnight shifts
Qualifications & Personal Attributes
We are looking for individuals who demonstrate:
Strong critical thinking and problem-solving skills
Ability to remain calm during crisis situations
Trauma-informed and non-judgmental approaches
Strong communication and boundary-setting skills
Emotional resilience and professionalism
Reliability and accountability
Ability to work well within a team environment
Compassion, empathy, and patience
Open-mindedness and respect for diverse lived experiences
Preferred Assets
Experience working in shelters, social services, healthcare, addictions, mental health, or community support settings
Lived experience related to homelessness, addiction, recovery, or mental health
Knowledge of harm reduction principles
CPR/First Aid or willingness to obtain
Training & Support
SSODA is committed to supporting staff growth and wellness. Successful applicants will receive training, mentorship, and ongoing support to help build confidence, skills, and long-term success within the role.
To apply or inquire about joining our overnight team at South Shore Open Doors Association, applicants may submit a resume and expression of interest to:
Taylor Wentzel
Overnight Manager
[email protected]
Pay: From $23.00 per hour
Benefits:
Casual dress
Dental care
Extended health care
Flexible schedule
Life insurance
On-site parking
Vision care
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Overnight Shelter Support position is now open for candidates interested in the Health Jobs sector. This role in Bridgewater offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
