PA- Banking

With a startup spirit and +0000 curious and courageous minds we have the expertise to go deep with the worlds biggest brandsand we have fun doing it Now were calling all you rulebreakers and risktakers who see the world differently and are bold enough to reinvent itTransformation happens here Come be a part of our exciting journeyAre you the one we are looking forInviting applications for the role of Senior Process Associate Quality Analyst Trust and SafetyIn this role you will lead the continuous improvement process on Quality related metrics for the assigned set of moderatorsteam by first foremost being an inhouse specialist of the process policies conducting a variety of Quality Assurance tasks which include transaction review random audits provide coaching feedback to agents engage in Calibrations Root Cause Exercise contribute their assigned part on action plansResponsibilitiesAbility willingness to review and moderate the platform periodically on the base of policies processes and guidelines Provide actions reasons on each decisiontransaction Review and investigate 3D visual graphic audio and text content for violation of policies and guidelines For example slurs cuss words adult content etc The role also involves moderating content of egregious natureReviewAudit moderators transactions action reasons to provide expert opinion on whether the transaction is in compliance with policies processConduct coaching feedback for moderators Help moderators improve their quality performanceEngage in appeals process with moderators team leaders client stakeholdersEnsure selfexpertise of the subject matter process updates policies Quality Teams Standard Operating ProcedureIndulge in nurturing new hires tenured bottom performers via additional audits actions to provide the hypercare required to improve quality performanceContribute towards the process of define update innovate the quality frameworks to meet client expectations and raising the bar continuously on QualityImplementation and effective usage of different Quality Check Tools best practices and proceduresContribute towards overall process improvement ideas insights and projects to enhance processs key performance indicators value addsAccountable for performance standards for the assigned set of moderators Quality Performance benchmarks continuous improvement in a weeklymonthly mannerResponsible to partner contribute on classroom training delivery with respective team leader or training specialists Also engage in refresher training as per training need identifications action plans for continuous improvement Qualifications we seek in youMinimum QualificationsAny graduateInterest in playing PC games and good acumen towards gaming terminologies newage gaming world IndustryRelevant Years of Experience working as an AgentReviewerModerator in a Trust Safety Process content moderationreviewlabellingGood communication Minimum B2 proficiency as per CEFR on EnglishMarketplace being hired for excellent interpersonal skillsAbility to comprehend the dynamic nuances in the gaming worldFlexibility in working hours shiftsPrior understanding exposure towards quality process audits coaching feedback sampling reportingProficient on MS Office Tools Excel Word PowerPoint etc Attention to detail nature of being thorough meticulous in their workPreferred Qualifications SkillsRelevant Years of experience as a subject matter expertcoach or quality auditor in their previous stintorganizationWorked in more than 1 trust safety processaccount in their previous organizationPrior experience of peoplemultiple stakeholder interactionGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief *** age national origin citizenship status marital status militaryveteran status genetic information ****** orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation For more information visit wwwgenpactcom Follow us on Twitter Facebook LinkedIn and YouTube JobProcess Associate Primary LocationIndiaJaipur ScheduleFulltime Education LevelBachelors Graduation Equivalent Job PostingSep + 2026XXXXXX AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time