Part-time Concierge / Reception

Job details

Job type

Part-time

Shift and schedule

Weekend availability

Evening shift

Day shift

Shift work

Location

Blacktown NSW 2148

Benefits

Pulled from the full job description

Employee discount

Uniform provided

Employee assistance program

On-site parking

Full job description

Work at one of the largest and most successful venues in Western Sydney

Ongoing opportunities for training and development to help grow your career within the hospitality industry.

Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.

Above award rates

We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.

About Us....

By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.

About the Role:

As part of our Concierge team, you will be responsible for:

Welcoming Members and Guests in a friendly courteous manner

Signing in members and visitors, conducting ID checks and RSA assessments

Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate

Answering questions about venues and providing all relevant information

Operating the public-address system to make any announcements to club patrons and staff

Processing tickets for shows and concerts and collecting payments

Updating details in membership system

Issuing Workers’ Gift Cards

Taking member bookings for the Club courtesy bus

Facilitate cloak room service; and

Any other reasonable duties as requested by Management.

Requirements:

12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred

Excellent communication, interpersonal skills and presentation

Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints

Basic knowledge and skills in computer systems / programs including Outlook

Current NSW RSA / RCG competency card

Polite phone etiquette; and

Willing to work a mixture of day, evening and weekend shifts.

Benefits

Competitive above award rates

Employee Enterprise Agreement

Free onsite undercover parking

Uniforms provided

Staff Christmas Party

Staff events - Trivia, Paint & Sip, Karaoke

Employee Assistance Program - up to 6 sessions annually

25% staff discount with our food vendors Marlos All Day and Lusso Bistro

Get to know us more at https://workerslifestylegroup.com.au/careers/

How to apply....

Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.

If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.

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