Job Description
You're looking to grow your career in customer service.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Join one of Australia's largest operational service delivery teams and receive support to advance your career within Sydney Trains. As a Customer Service Attendant, you'll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.
You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!
You will gain some valuable experience through tasks such as flagging trains, using high-tech mobile apps , connecting with train crew and keeping the station in tip-top shape!
Please view the Role Description and the Customer Service Attendant Information Pack
About you
Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Part-Time Customer Service Attendant.
You love working on the frontline, interacting with customers and the community
Being part of a rostered shift environment and contributing to an organisation, focused on positive changes in the community.
You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.
Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.
You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice.
Own transport is beneficial as some shifts start out of train operating hours.
Who we are
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role.
The full time pay rate for this position is $1,241.50 per week PRO RATA, including the Industry Allowance. As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition you will also receive Superannuation and Annual Leave Loading benefits.
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age.
Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & ******* and criminal record checks as part of the selection process.
Important note: The Customer Service Attendant position is Permanent Part-Time working a minimum of 40 hours per fortnight. You will be required to work a rotational roster where your days, start and finish times will vary based on business requirements.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:5+pm Sunday 8th September 2026
For more information about this role, please contact Manisha Singh - manisha.bains@transport.nsw.gov.au.
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
#LI-Onsite
#tccsj
Company profile
Company Logo for Transport for NSW
Transport for NSW
3.1
·
220 reviews
Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.
We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.
We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.
Source: this is an extract from the company's own website.
Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.
We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.
We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.
Source: this is an extract from the company's own website.
Show more
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salary teaser image
What can I earn as a Customer Service Representative
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Join one of Australia's largest operational service delivery teams and receive support to advance your career within Sydney Trains. As a Customer Service Attendant, you'll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.
You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!
You will gain some valuable experience through tasks such as flagging trains, using high-tech mobile apps , connecting with train crew and keeping the station in tip-top shape!
Please view the Role Description and the Customer Service Attendant Information Pack
About you
Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Part-Time Customer Service Attendant.
You love working on the frontline, interacting with customers and the community
Being part of a rostered shift environment and contributing to an organisation, focused on positive changes in the community.
You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.
Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.
You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice.
Own transport is beneficial as some shifts start out of train operating hours.
Who we are
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role.
The full time pay rate for this position is $1,241.50 per week PRO RATA, including the Industry Allowance. As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition you will also receive Superannuation and Annual Leave Loading benefits.
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age.
Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & ******* and criminal record checks as part of the selection process.
Important note: The Customer Service Attendant position is Permanent Part-Time working a minimum of 40 hours per fortnight. You will be required to work a rotational roster where your days, start and finish times will vary based on business requirements.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:5+pm Sunday 8th September 2026
For more information about this role, please contact Manisha Singh - manisha.bains@transport.nsw.gov.au.
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
#LI-Onsite
#tccsj
Company profile
Company Logo for Transport for NSW
Transport for NSW
3.1
·
220 reviews
Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.
We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.
We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.
Source: this is an extract from the company's own website.
Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.
We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.
We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.
Source: this is an extract from the company's own website.
Show more
Report this job advert
Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself
salary teaser image
What can I earn as a Customer Service Representative
💡 Quick Summary
Seeking a career-building opportunity? The Part Time Customer Service Attendant position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.