Job Description
Company Overview
Together, We Make Travel Better
Join a global leader in airport hospitality and help redefine how the world travels. We deliver award-winning, end-to-end services that make every journey smoother, more comfortable, and more memorable.
At Plaza Premium Group, you’ll be part of a diverse, international team where passion and fresh ideas are valued, no matter your background. This is more than a job; it’s a chance to grow, innovate, and make a real impact on travelers worldwide.
What you’ll gain:
A supportive, inclusive environment that values your perspective
Opportunities to collaborate globally and grow your career
Pride in being part of an industry-leading, award-winning team
What we’re looking for:
Passion and energy in everything you do
A drive to innovate and think differently
Confidence to share ideas and make an impact
A commitment to exceptional, people-first service
Flexibility to work part-time hours, including varied schedules
A positive attitude and a genuine desire to deliver outstanding customer experiences
Who we are:
Founded in Hong Kong in 1998, Plaza Premium Group pioneered the world’s first independent airport lounge. Today, we operate the largest global network of airport lounges and hospitality services, creating seamless, elevated experiences for travelers everywhere.
From arrival to departure, we light the way, come be part of the journey.
About the Role: We are seeking professional, customer-focused Concierge Associates to join our premium airport hospitality team at DFW Airport. This role supports travelers as well as VIP personnel, including airline premium passengers and chauffeur-driven guests, delivering a seamless, high-touch airport experience. As a Concierge Associate, you will play a key role in providing meet-and-greet services, assisting with airport navigation, and ensuring a smooth and memorable journey from curbside to gate.
Key Responsibilities:
Provide personalized meet-and-greet services for arriving and departing passengers
Assist guests with luggage coordination and airport navigation
Coordinate with airline partners, chauffeurs, and internal teams
Escort passengers through check-in, security, and to lounges or gates
Deliver exceptional customer service aligned with luxury hospitality standards
Monitor flight updates and proactively assist with changes or delays
Requirements: Must be available to work five days per week for approximately five hours per day, with flexibility for occasional shift changes.
Excellent communication and interpersonal skills
Strong customer service mindset (hospitality or airline experience preferred)
Ability to work in a fast-paced airport environment
Flexible availability, including early mornings, evenings, weekends, and holidays
Must be able to obtain and maintain airport security clearance (badging)
Professional appearance and demeanor
Preferred Qualifications:
Experience in hospitality, aviation, or VIP services
Multilingual skills are a plus
Why Join Us:
Work in a dynamic, international airport environment
Be part of a premium concierge and VIP service team
Opportunity to grow within a global hospitality organization
Join us to deliver memorable airport experiences! This part-time role is a great opportunity! Be part of a vibrant team dedicated to creating seamless journeys for travelers from around the world.
Pay: Up to $20.00 per hour
Benefits:
Opportunities for advancement
Referral program
Application Question(s):
Are you able to work 5 hours, 5 days a week?
If needed for alternate schedule, could you be flexible in your availability?
Experience:
Customer service: 1 year (Required)
Concierge: 1 year (Preferred)
Language:
English (Required)
Location:
Dallas-Fort Worth, TX 75261 (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: In person
Together, We Make Travel Better
Join a global leader in airport hospitality and help redefine how the world travels. We deliver award-winning, end-to-end services that make every journey smoother, more comfortable, and more memorable.
At Plaza Premium Group, you’ll be part of a diverse, international team where passion and fresh ideas are valued, no matter your background. This is more than a job; it’s a chance to grow, innovate, and make a real impact on travelers worldwide.
What you’ll gain:
A supportive, inclusive environment that values your perspective
Opportunities to collaborate globally and grow your career
Pride in being part of an industry-leading, award-winning team
What we’re looking for:
Passion and energy in everything you do
A drive to innovate and think differently
Confidence to share ideas and make an impact
A commitment to exceptional, people-first service
Flexibility to work part-time hours, including varied schedules
A positive attitude and a genuine desire to deliver outstanding customer experiences
Who we are:
Founded in Hong Kong in 1998, Plaza Premium Group pioneered the world’s first independent airport lounge. Today, we operate the largest global network of airport lounges and hospitality services, creating seamless, elevated experiences for travelers everywhere.
From arrival to departure, we light the way, come be part of the journey.
About the Role: We are seeking professional, customer-focused Concierge Associates to join our premium airport hospitality team at DFW Airport. This role supports travelers as well as VIP personnel, including airline premium passengers and chauffeur-driven guests, delivering a seamless, high-touch airport experience. As a Concierge Associate, you will play a key role in providing meet-and-greet services, assisting with airport navigation, and ensuring a smooth and memorable journey from curbside to gate.
Key Responsibilities:
Provide personalized meet-and-greet services for arriving and departing passengers
Assist guests with luggage coordination and airport navigation
Coordinate with airline partners, chauffeurs, and internal teams
Escort passengers through check-in, security, and to lounges or gates
Deliver exceptional customer service aligned with luxury hospitality standards
Monitor flight updates and proactively assist with changes or delays
Requirements: Must be available to work five days per week for approximately five hours per day, with flexibility for occasional shift changes.
Excellent communication and interpersonal skills
Strong customer service mindset (hospitality or airline experience preferred)
Ability to work in a fast-paced airport environment
Flexible availability, including early mornings, evenings, weekends, and holidays
Must be able to obtain and maintain airport security clearance (badging)
Professional appearance and demeanor
Preferred Qualifications:
Experience in hospitality, aviation, or VIP services
Multilingual skills are a plus
Why Join Us:
Work in a dynamic, international airport environment
Be part of a premium concierge and VIP service team
Opportunity to grow within a global hospitality organization
Join us to deliver memorable airport experiences! This part-time role is a great opportunity! Be part of a vibrant team dedicated to creating seamless journeys for travelers from around the world.
Pay: Up to $20.00 per hour
Benefits:
Opportunities for advancement
Referral program
Application Question(s):
Are you able to work 5 hours, 5 days a week?
If needed for alternate schedule, could you be flexible in your availability?
Experience:
Customer service: 1 year (Required)
Concierge: 1 year (Preferred)
Language:
English (Required)
Location:
Dallas-Fort Worth, TX 75261 (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The (Part-Time) Guest Services Officer / Airport Concierge Associate – DFW Airport (ALLWAYS SERVICES) position is now open for candidates interested in the Hotel Jobs sector. This role in Dallas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
