Part Time Receptionist

About Swatch Group

The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its 16 individual brands, including Breguet, Blancpain, OMEGA, Rado, Longines, Tissot, Mido, Swatch and Flik Flak. Swatch Group employs more than 31,000 people worldwide.

The Role

We currently have exciting part-time opportunity for an experienced Receptionist to join our team in Richmond. This role is responsible for interacting with customers (in person at reception, via phone, email, and internal systems) to generate positive encounters using a service-oriented approach. Act as the voice of the organisation, providing excellent service to customers in a timely manner. We look forward to work with someone who has a passion for providing a high quality of customer service, has excellent communication skills, and possess demonstrated experience dealing with difficult customers.

Responsibilities

Reception

Greet people visiting the organisation, determine the purpose of their visit and direct them to the appropriate place

Ensure that calls are answered in conformity to defined company standards

Operate telephone switchboard to receive and forward calls

Generate order or repair documentation and match with jobs prior to dispatch

Receive payments and record receipts for services

Calculate and quote prices or rates for products or services

File and maintain records

Customer Service Administration (Support Role)

Create the repair order as per guidelines

Perform spare parts interpretation and create estimate

Handling watches as per company standard

Filing of documentation

Indirect assistance with customer escalations

Health & Safety

Follow occupational health and safety policies and pro-actively raise any concerns that may arise

Report a situation which could result in someone getting hurt

Skills And Experience

Excellent presentation

Strong communication skills (speaking and writing)

Accurate data entry skills

Excellent telephone etiquette

Problem solving skills

Decisive, firm, courteous, customer oriented

Proficient in basic computer knowledge, SAP / similar ERP system & Microsoft Office

Technical knowledge in the watch making industry advantageous

How To Apply

Please click APPLY to submit your application.

Job Location: Australia (Victoria), Level 3, 40 River Boulevard, 3121, Melbourne

Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia