Part-time Server- TIC

This position is responsible for selling food and beverage with an upbeat and positive attitude. Under the supervision of F&B Manager or Supervisor this role must provide guests with professional and high-quality service. Excel at multi-tasking and display exceptional communication and interpersonal skills. Contribute to a safe and welcoming work environment for all employees. Ensure compliance with ******* and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures . P ositively contribute to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Primary Responsibilities

Exceeds guest expectations by providing outstanding customer service.
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
Participates in the implementation of the departmental strategic plans.
Selling food and beverage with an upbeat and positive attitude.
Escorts guests to a table when applicable and presents menus
Thorough knowledge of Food and Beverage items available in the facility.
Informs guests of any daily specials
Takes guests orders and makes recommendations
Serves the guests and checks to ensure satisfaction
Use of P.O.S. system; Handling of cash and credit; balancing of sales at end of shift.
Cleaning of tables: clear dishes, empties and properly wiped down, making sure tables and chairs are organized in section.
Restocking, cleaning, and organizing of all related work equipment and areas.
Ongoing practice of Smart Serve.
Understand and follow opening and closing server duties.
Liaises and communicates effectively with all appropriate operational departments
Ensures compliance with licensing laws, health and safety and other statutory regulations
Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
Contributes toward workplace health, safety and wellness initiatives.
Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
Performs other duties as assigned or directed and assist other co-workers as needed
Education & Qualification Requirements
People-focused and committed to service excellence
Proactive and solution-oriented with a drive to succeed
Exceptional interpersonal and communication skills
Bartending and serving experience preferred
Customer service experience
Ability to handle multiple tasks at one time
Ability to stand for long periods of time
Ability to lift 30 lbs.
Previous P.O.S. experience an asset
Smart Serve certification
Ability to obtain and maintain registration as a Gaming Assistant with the ******* and Gaming Commission of Ontario Working Environment Considerations: Regular casino environment, standing or walking for long periods of time, some exposure to noise and conflict, non-traditional work hours.
Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.