Job Description
Confidential
Votiko | Customer Service Role |1|3 yrs|
Confidential • Surat, Gujarat • via CallCenterJob.co.in
3 days ago
Full–time
No Degree Mentioned
Apply on CallCenterJob.co.in
Job description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities : - Provides customer support by phone, email or instant message to consumers. - Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries. - Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. - Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. - Updates customer information and ensures accurate entry of contact information. Qualifications : Any Graduate Location : Surat Salary : 18,000 to - 35,000.00 /month Experience : 1 Year to 3 Years Working Days : Monday to Friday (Sunday -Saturday off) Call - ++1 851153+085 Website : www.votiko.com - If the above requirements suit your interest, please call us on ++1 851153+085 - Please only call if you are qualified in the above mentioned details
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IGT Solutions
Partner-Customer Success (Account Management) (BPO / CX Services)- Travel Vertical
IGT Solutions • Surat, Gujarat • via Expertini | India Jobs Expertini
2 days ago
Full–time
Apply on Expertini | India Jobs Expertini
Apply on WhatJobs
Job description
About Organization - IGT Solutions Pvt Ltd
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1++8, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 1+ centres in 11 countries, with 30,000 CX and Technology experts from 35+ nationalities.
Profile Summary:
• IGT Solutions is looking for a Partner - Customer Success. The position is based in Gurgaon and reports to the Vice President. The successful candidate will be responsible to develop an account-level strategy for customer/s. Overall leadership of the account in order to nurture the account by delivering the business objectives and providing an overall strategic direction
Primary Job Responsibility:
• Build and Maintain Global Alliances and partnerships with Industry Relationships
• Provide strategic support to the shareholders on Business Plan Review/ Implementation
• Accomplish the organization‘s goals and objectives
• Manage client expectations, participate in steering committee review meetings
• Meet or exceed sales revenue/profitability and customer satisfaction goals in the APAC region
• Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry
• Develops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategies
• Build and Maintain Customer Alliances and partnerships to drive results
• Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with the customer and internal shareholders
• Accomplish the account goals and objectives
Education and Essential Experience:
• · 12-18 years of experience in BPO / CX Account Management at a leadership level
• Sales experience with a proven track record in BPO and/or ITES Sales
• Should have deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry
Key Enablers:
• Ability to motivate and inspire teams
• Innovative and able to foresee market conditions
• Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done
• Persuasive with details and facts
• Confident, flexible with the ability to work in a fast-paced and changing environment
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
• Extrovert with a blend of sales mindset
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, ****** orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Votiko | Customer Service Role |1|3 yrs|
Confidential • Surat, Gujarat • via CallCenterJob.co.in
3 days ago
Full–time
No Degree Mentioned
Apply on CallCenterJob.co.in
Job description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities : - Provides customer support by phone, email or instant message to consumers. - Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries. - Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. - Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. - Updates customer information and ensures accurate entry of contact information. Qualifications : Any Graduate Location : Surat Salary : 18,000 to - 35,000.00 /month Experience : 1 Year to 3 Years Working Days : Monday to Friday (Sunday -Saturday off) Call - ++1 851153+085 Website : www.votiko.com - If the above requirements suit your interest, please call us on ++1 851153+085 - Please only call if you are qualified in the above mentioned details
Report this listing
More jobs at Confidential
See web results for Confidential
IGT Solutions
Partner-Customer Success (Account Management) (BPO / CX Services)- Travel Vertical
IGT Solutions • Surat, Gujarat • via Expertini | India Jobs Expertini
2 days ago
Full–time
Apply on Expertini | India Jobs Expertini
Apply on WhatJobs
Job description
About Organization - IGT Solutions Pvt Ltd
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1++8, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 1+ centres in 11 countries, with 30,000 CX and Technology experts from 35+ nationalities.
Profile Summary:
• IGT Solutions is looking for a Partner - Customer Success. The position is based in Gurgaon and reports to the Vice President. The successful candidate will be responsible to develop an account-level strategy for customer/s. Overall leadership of the account in order to nurture the account by delivering the business objectives and providing an overall strategic direction
Primary Job Responsibility:
• Build and Maintain Global Alliances and partnerships with Industry Relationships
• Provide strategic support to the shareholders on Business Plan Review/ Implementation
• Accomplish the organization‘s goals and objectives
• Manage client expectations, participate in steering committee review meetings
• Meet or exceed sales revenue/profitability and customer satisfaction goals in the APAC region
• Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry
• Develops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategies
• Build and Maintain Customer Alliances and partnerships to drive results
• Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with the customer and internal shareholders
• Accomplish the account goals and objectives
Education and Essential Experience:
• · 12-18 years of experience in BPO / CX Account Management at a leadership level
• Sales experience with a proven track record in BPO and/or ITES Sales
• Should have deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry
Key Enablers:
• Ability to motivate and inspire teams
• Innovative and able to foresee market conditions
• Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done
• Persuasive with details and facts
• Confident, flexible with the ability to work in a fast-paced and changing environment
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
• Extrovert with a blend of sales mindset
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, ****** orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
💡 Quick Summary
Seeking a career-building opportunity? The Partner-Customer Success (Account Management) (BPO / CX Services)- Travel Vertical position is now open for candidates interested in the BPO Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.