Partner|Customer Success |Account Management| |BPO | CX Services| Travel Vertical

C
Confidential


Tellicaller GIRL for loan product
Confidential • Udaipur, Rajasthan • via OLX
16 days ago
Full–time
No Degree Mentioned
Apply on OLX
Job description
Home loan business loan personal loan
Report this listing
More jobs at Confidential
See web results for Confidential
I
IGT Solutions


Partner-Customer Success (Account Management) (BPO / CX Services)- Travel Vertical
IGT Solutions • Udaipur, Rajasthan • via Talent.com
2 days ago
Full–time
Apply on Talent.com
Apply on Jobrapido.com
Apply on Expertini | India Jobs Expertini
Job description
About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

Established in 1++8, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector.

We have a global delivery footprint, spread across 1+ centres in 11 countries, with 30,000 CX and Technology experts from 35+ nationalities.

Profile Summary :

IGT Solutions is looking for a Partner - Customer Success. The position is based in the Kuala Lumpur / Manila and reports to the Vice President.

The successful candidate will be responsible to develop an account-level strategy for customer / s. Overall leadership of the account in order to nurture the account by delivering the business objectives and providing an overall strategic direction

Primary Job Responsibility :
• Build and Maintain Global Alliances and partnerships with Industry Relationships
• Provide strategic support to the shareholders on Business Plan Review / Implementation
• Accomplish the organization's goals and objectives
• Manage client expectations, participate in steering committee review meetings
• Meet or exceed sales revenue / profitability and customer satisfaction goals in the APAC region
• Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry
• Develops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategies
• Build and Maintain Customer Alliances and partnerships to drive results
• Provide strategic support to the shareholders on Business Plan Review / implementation with quarterly and yearly reviews with the customer and internal shareholders
• Accomplish the account goals and objectives

Education and Essential Experience :
• 12-18 years of experience in BPO / CX Account Management at a leadership level
• Sales experience with a proven track record in BPO and / or ITES Sales
• Should have deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry

Key Enablers :
• Ability to motivate and inspire teams
• Innovative and able to foresee market conditions
• Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done
• Persuasive with details and facts
• Confident, flexible with the ability to work in a fast-paced and changing environment
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
• Extrovert with a blend of sales mindset

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, ****** orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Please share your resume at varun.singhal@igtsolutions.com