Job Description
Fixed Term Contract
Work with World Renowned Brands - Volvo, Mack & UD
Supportive Team Environment & Career Opportunities
The Company
'Truck Centre (WA) is WA's sole Mack, UD and Volvo Truck Specialist Dealership'. With 8 branches operating successfully statewide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.
TCWA has recently been acquired by Volvo Group, a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources, technologies and career development pathways, opening the door to some of the best opportunities in the industry.
The Opportunity
We’re looking for a highly organised and customer-focused Parts & Service Administrator to join our team on a fixed term contract. This is a fantastic opportunity to step into a fast-paced, supportive environment where no two days are the same.
In this all-rounder role, you’ll provide end-to-end support across both Parts and Service, playing a key role in keeping our branch running smoothly while delivering an exceptional customer experience.
You will be responsible for:
Over the counter and phone sales, interpreting customer needs and providing solutions
Supporting internal workshop sales and assisting with warehousing duties
Booking service appointments and coordinating workflow between customers and the workshop
Interpreting customer concerns and ensuring clear communication with technicians
Preparing and managing repair orders (ROs), ensuring accuracy and correct coding (warranty, retail, etc.)
Handling purchase orders, receipting, data entry, and system updates
Managing account queries, reconciliations, and follow-ups
Liaising with the parts team to ensure availability of required components
Providing general administrative support across the service team
Ensuring all customer interactions are professional, accurate, and customer-focused
What we’re looking for:
A strong customer-first mindset
Excellent communication skills with both customers and internal teams
High attention to detail and ability to multitask
Confidence interpreting customer needs and translating them into action
Experience in administration, service coordination, or parts (automotive/heavy vehicle ideal but not essential)
A proactive attitude with a drive to improve processes and outcomes
Why join us?
Be part of a supportive, team-focused environment
Gain exposure across both Parts and Service
Loyalty Leave - additional day of leave per year of service (up to 5 days)
Recognition and rewards
A workplace that cares about your safety supporting the Zero Harm initiative
Health and Wellbeing MATES program - EAP counselling and support
How to Apply
If you are a motivated and results driven individual with a strong work ethic and would like to be considered for this exciting opportunity, then we would love to hear from you.
Please click 'apply' and attach a copy of your current resume and a cover letter highlighting why you feel you are the ideal candidate for this position.
Work with World Renowned Brands - Volvo, Mack & UD
Supportive Team Environment & Career Opportunities
The Company
'Truck Centre (WA) is WA's sole Mack, UD and Volvo Truck Specialist Dealership'. With 8 branches operating successfully statewide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.
TCWA has recently been acquired by Volvo Group, a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources, technologies and career development pathways, opening the door to some of the best opportunities in the industry.
The Opportunity
We’re looking for a highly organised and customer-focused Parts & Service Administrator to join our team on a fixed term contract. This is a fantastic opportunity to step into a fast-paced, supportive environment where no two days are the same.
In this all-rounder role, you’ll provide end-to-end support across both Parts and Service, playing a key role in keeping our branch running smoothly while delivering an exceptional customer experience.
You will be responsible for:
Over the counter and phone sales, interpreting customer needs and providing solutions
Supporting internal workshop sales and assisting with warehousing duties
Booking service appointments and coordinating workflow between customers and the workshop
Interpreting customer concerns and ensuring clear communication with technicians
Preparing and managing repair orders (ROs), ensuring accuracy and correct coding (warranty, retail, etc.)
Handling purchase orders, receipting, data entry, and system updates
Managing account queries, reconciliations, and follow-ups
Liaising with the parts team to ensure availability of required components
Providing general administrative support across the service team
Ensuring all customer interactions are professional, accurate, and customer-focused
What we’re looking for:
A strong customer-first mindset
Excellent communication skills with both customers and internal teams
High attention to detail and ability to multitask
Confidence interpreting customer needs and translating them into action
Experience in administration, service coordination, or parts (automotive/heavy vehicle ideal but not essential)
A proactive attitude with a drive to improve processes and outcomes
Why join us?
Be part of a supportive, team-focused environment
Gain exposure across both Parts and Service
Loyalty Leave - additional day of leave per year of service (up to 5 days)
Recognition and rewards
A workplace that cares about your safety supporting the Zero Harm initiative
Health and Wellbeing MATES program - EAP counselling and support
How to Apply
If you are a motivated and results driven individual with a strong work ethic and would like to be considered for this exciting opportunity, then we would love to hear from you.
Please click 'apply' and attach a copy of your current resume and a cover letter highlighting why you feel you are the ideal candidate for this position.
💡 Quick Summary
Seeking a career-building opportunity? The Parts and Service Administrator position is now open for candidates interested in the Counter Sales Jobs sector. This role in Spearwood offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
