Job Description
Position Summary
We are seeking a customer-focused Parts Counterperson to support our service department, retail, and wholesale customers in a friendly, professional, and efficient manner. The successful candidate will assist with parts selection, order fulfillment, inventory support, and internal service operations while maintaining a high standard of customer service and accuracy.
Key Responsibilities
Assists all service department customers (shop) in selecting required parts in a friendly, professional, and efficient manner. Provides high level of service to internal and external customers.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Provides assistance to retail and wholesale customers when needed by answering phone calls, providing price quotes and notifying the service advisor or customer when special ordered parts have been received.
Answers phone calls, providing price quotes and other information.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the technician when all parts have arrived.
Follows up on back-ordered parts.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Replenishes assigned inventory daily.
Makes sure all internal requests for parts are billed on service repair order.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
Assists with the yearly physical inventory count.
Keeps counter areas clean and uncluttered.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
Must maintain monthly, quarterly & yearly brand certification.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience
High School Education or equivalent. Minimum of 2 to 3 years parts counter experience is required. VW/Audi and CDK experience preferred.
Languages
English required. Mandarin and/or Cantonese language skills are a strong asset, and candidates with these multilingual abilities are preferred.
Other Attributes
Excellent verbal communication skills, ability to multi-task easily on a daily basis and enjoys working with others and being part of a team.
Certificates, Licenses, Registrations
None
Job Type: Full-time
Pay: $50,000.00-$75,000.00 per year
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Ability to commute/relocate:
Markham, ON L3R 1L4: reliably commute or plan to relocate before starting work (required)
Experience:
Automotive Parts: 2 years (required)
Work Location: In person
We are seeking a customer-focused Parts Counterperson to support our service department, retail, and wholesale customers in a friendly, professional, and efficient manner. The successful candidate will assist with parts selection, order fulfillment, inventory support, and internal service operations while maintaining a high standard of customer service and accuracy.
Key Responsibilities
Assists all service department customers (shop) in selecting required parts in a friendly, professional, and efficient manner. Provides high level of service to internal and external customers.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Provides assistance to retail and wholesale customers when needed by answering phone calls, providing price quotes and notifying the service advisor or customer when special ordered parts have been received.
Answers phone calls, providing price quotes and other information.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the technician when all parts have arrived.
Follows up on back-ordered parts.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Replenishes assigned inventory daily.
Makes sure all internal requests for parts are billed on service repair order.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
Assists with the yearly physical inventory count.
Keeps counter areas clean and uncluttered.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
Must maintain monthly, quarterly & yearly brand certification.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience
High School Education or equivalent. Minimum of 2 to 3 years parts counter experience is required. VW/Audi and CDK experience preferred.
Languages
English required. Mandarin and/or Cantonese language skills are a strong asset, and candidates with these multilingual abilities are preferred.
Other Attributes
Excellent verbal communication skills, ability to multi-task easily on a daily basis and enjoys working with others and being part of a team.
Certificates, Licenses, Registrations
None
Job Type: Full-time
Pay: $50,000.00-$75,000.00 per year
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Ability to commute/relocate:
Markham, ON L3R 1L4: reliably commute or plan to relocate before starting work (required)
Experience:
Automotive Parts: 2 years (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Parts Counterperson position is now open for candidates interested in the Retail & Wholesale sector. This role in Markham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.