Job Description
Who We Are
Integrity. Quality. Commitment and Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
Waratah Forestry Services (a John Deere Company) has proudly served the global forestry industry for more than 50 years, pioneering mechanized harvesting with first-class products of distinct quality, durability, and reliability paired with unparalleled customer support.
With John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Title: Leading Hand Parts
Primary Location: Rotorua
Job Grade: Wage
Hiring Manager: Matt Wilson
Position Summary
The Parts Leading Hand is responsible for leading day‑to‑day parts operations to ensure the efficient, accurate, and timely supply of Waratah parts across New Zealand. This role combines hands‑on operational responsibility with team leadership, process ownership, and accountability for service delivery outcomes.
The Parts Leading Hand provides direction and support to parts staff, leads improvement initiatives, ensures compliance with company procedures, and takes ownership of operational performance, customer satisfaction, and inventory integrity.
Reports To
Parts Manager
Key Relationships
Parts Manager
Service Managers
Service Technicians
Internal Suppliers
External Suppliers
Waratah Administration personnel
Waratah Forestry Services customers (New Zealand)
Leadership and Accountability Expectations
Act as a senior operational leader within the Parts function
Take ownership for daily workflow planning, prioritisation, and execution
Lead by example, demonstrating Waratah values, safety leadership, and customer focus
Drive accountability for service standards, accuracy, and responsiveness
Lead improvement initiatives, projects, and process enhancements within the Parts operation
Escalate risks, constraints, and improvement opportunities proactively
Experience, Knowledge, and Skills
Proven understanding of customer service excellence and professional customer engagement
Strong working knowledge of Waratah products and parts requirements in operational field environments
Demonstrated ability to lead work activities, influence outcomes, and drive task completion
Strong communication skills (written and verbal) with the ability to engage internal and external stakeholders
Ability to work cross‑functionally with service, administration, and international supply partners
Capable of working independently while providing operational leadership to others
Strong computer literacy, including IFS and inventory management systems
Working Conditions and Decision‑Making Authority
Operates with a high level of autonomy within defined company guidelines
Responsible for operational decisions impacting parts supply, inventory flow, and customer response
Accountable for Parts Department performance outcomes, including service delivery, accuracy, and timeliness
Responsible for maintaining the security, integrity, and compliance of the Parts operation and facility
Responsibilities and Key Tasks
Operational Leadership and Service Delivery
Lead parts interpretation activities to ensure accurate identification and supply of components
Set daily priorities to ensure prompt and reliable customer supply, with priority given to breakdowns, after‑hours call‑outs, and critical operational requirements
Ensure all parts orders are packed, labelled, dispatched, and documented accurately and on time
Lead communication with customers regarding order status, timeframes, and issue resolution
Take ownership of customer service outcomes and resolve escalations professionally and effectively
Inventory and Systems Management
Maintain accurate inventory management and sales processes within IFS
Issue purchase orders for locally procured parts in accordance with company procedures
Lead the receipting, inspection, and verification of inward goods prior to signing and acknowledgment
Oversee unpacking, stocking, and organisation of inventory to maintain accuracy and accessibility
Ensure warranty parts processes are followed correctly and in a timely manner
Financial and Administrative Accountability
Process parts transfers and invoices accurately and within agreed timeframes
Manage customer credit block queries and resolution in conjunction with administration
Support cost control, stock integrity, and variance reduction initiatives
Health, Safety, and Workplace Standards
Maintain a clean, organised, and safe work environment in line with company standards
Lead by example in health and safety compliance and risk management
Ensure adherence to site security, stock control, and operational integrity requirements
Continuous Improvement and Project Leadership
Identify opportunities for process improvement, efficiency gains, and service enhancement
Lead or contribute to parts‑related improvement projects and initiatives
Support change implementation, system improvements, and standardisation activities
Drive consistent application of policies, procedures, and best practice standards
Other Duties
Undertake additional duties as reasonably required to support operational objectives and business priorities
Provide operational leadership and oversight in the absence of the Operations Manager, including when the Manager is travelling or off-site.
Applications for this position will close at COB **21st April 2026**.
Note: Appropriate work authorisations are required in this country prior to application.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
Waratah Forestry Sevices believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees.
Waratah. Built to Produce. Built to Last. Built to Work.
Integrity. Quality. Commitment and Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
Waratah Forestry Services (a John Deere Company) has proudly served the global forestry industry for more than 50 years, pioneering mechanized harvesting with first-class products of distinct quality, durability, and reliability paired with unparalleled customer support.
With John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Title: Leading Hand Parts
Primary Location: Rotorua
Job Grade: Wage
Hiring Manager: Matt Wilson
Position Summary
The Parts Leading Hand is responsible for leading day‑to‑day parts operations to ensure the efficient, accurate, and timely supply of Waratah parts across New Zealand. This role combines hands‑on operational responsibility with team leadership, process ownership, and accountability for service delivery outcomes.
The Parts Leading Hand provides direction and support to parts staff, leads improvement initiatives, ensures compliance with company procedures, and takes ownership of operational performance, customer satisfaction, and inventory integrity.
Reports To
Parts Manager
Key Relationships
Parts Manager
Service Managers
Service Technicians
Internal Suppliers
External Suppliers
Waratah Administration personnel
Waratah Forestry Services customers (New Zealand)
Leadership and Accountability Expectations
Act as a senior operational leader within the Parts function
Take ownership for daily workflow planning, prioritisation, and execution
Lead by example, demonstrating Waratah values, safety leadership, and customer focus
Drive accountability for service standards, accuracy, and responsiveness
Lead improvement initiatives, projects, and process enhancements within the Parts operation
Escalate risks, constraints, and improvement opportunities proactively
Experience, Knowledge, and Skills
Proven understanding of customer service excellence and professional customer engagement
Strong working knowledge of Waratah products and parts requirements in operational field environments
Demonstrated ability to lead work activities, influence outcomes, and drive task completion
Strong communication skills (written and verbal) with the ability to engage internal and external stakeholders
Ability to work cross‑functionally with service, administration, and international supply partners
Capable of working independently while providing operational leadership to others
Strong computer literacy, including IFS and inventory management systems
Working Conditions and Decision‑Making Authority
Operates with a high level of autonomy within defined company guidelines
Responsible for operational decisions impacting parts supply, inventory flow, and customer response
Accountable for Parts Department performance outcomes, including service delivery, accuracy, and timeliness
Responsible for maintaining the security, integrity, and compliance of the Parts operation and facility
Responsibilities and Key Tasks
Operational Leadership and Service Delivery
Lead parts interpretation activities to ensure accurate identification and supply of components
Set daily priorities to ensure prompt and reliable customer supply, with priority given to breakdowns, after‑hours call‑outs, and critical operational requirements
Ensure all parts orders are packed, labelled, dispatched, and documented accurately and on time
Lead communication with customers regarding order status, timeframes, and issue resolution
Take ownership of customer service outcomes and resolve escalations professionally and effectively
Inventory and Systems Management
Maintain accurate inventory management and sales processes within IFS
Issue purchase orders for locally procured parts in accordance with company procedures
Lead the receipting, inspection, and verification of inward goods prior to signing and acknowledgment
Oversee unpacking, stocking, and organisation of inventory to maintain accuracy and accessibility
Ensure warranty parts processes are followed correctly and in a timely manner
Financial and Administrative Accountability
Process parts transfers and invoices accurately and within agreed timeframes
Manage customer credit block queries and resolution in conjunction with administration
Support cost control, stock integrity, and variance reduction initiatives
Health, Safety, and Workplace Standards
Maintain a clean, organised, and safe work environment in line with company standards
Lead by example in health and safety compliance and risk management
Ensure adherence to site security, stock control, and operational integrity requirements
Continuous Improvement and Project Leadership
Identify opportunities for process improvement, efficiency gains, and service enhancement
Lead or contribute to parts‑related improvement projects and initiatives
Support change implementation, system improvements, and standardisation activities
Drive consistent application of policies, procedures, and best practice standards
Other Duties
Undertake additional duties as reasonably required to support operational objectives and business priorities
Provide operational leadership and oversight in the absence of the Operations Manager, including when the Manager is travelling or off-site.
Applications for this position will close at COB **21st April 2026**.
Note: Appropriate work authorisations are required in this country prior to application.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
Waratah Forestry Sevices believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees.
Waratah. Built to Produce. Built to Last. Built to Work.
💡 Quick Summary
Seeking a career-building opportunity? The Parts Leading Hand position is now open for candidates interested in the Transportation & Logistics sector. This role in Rotorua offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
