Job Description
VW DEALERSHIP PARTS MANAGER – BRAMPTON
Compensation - Salary plus Bonuses
The Role
Are you an experienced Parts Manager or Senior Parts Advisor/Consultant looking to take the next step-up in your career? If so, we have a new challenge for you.
Bramgate Volkswagen is in the Mayfield Auto Mall. Opened since 2015, we are a growing family-owned business, looking to appoint Parts Manager to join our team. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!
Our Company
Bramgate Automotive Inc. has been in business since 1967. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!
Our vision is to make every customer experience easy, efficient, and enjoyable.
We are proud of:
Our high volume and performance stores
Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023
Canada’s Top 25 Best Dealership to work for by Automotive News –2018-2019.
The Benefits
State-of-the art facility. Air-conditioned spaces
Outstanding leadership and support
Professional training and processes
Large customer base
Benefit package, life, dental, health, RRSP, pension plan and EAP
·ollegial workplace atmosphere
Career advancement opportunities
Summary of Responsibilities
As Parts Manager, you will be responsible for leading the parts team delivering outstanding customer service and parts knowledge. You will promote the Dealership and Parts department with the intent of building new sales. You will train and supervise staff. You will be responsible for building relationships with internal, retail and wholesale partners, taking orders over the phone and directly as required. As a hands-on team leader, you will proactively assist customers browsing in the store and arrange for special delivery needs. You will efficiently find ways to search parts that are not kept within the store and strive to enhance sales by offering excellent customer service and providing information about add-ons. Your professional demeanor, commitment to leadership and team success will make you the ideal candidate for this role:
Leadership:
Recruit, train, coach, mentor and supervise staff.
Ensure smooth operations of the Parts Department.
Handle telephone inquiries, providing quotations and receiving orders for retail and wholesale clientele.
Responsible for business development. Negotiate agreements and manage the wholesale parts business.
Handle email inquiries direct from our corporate website and direct from our clientele.
Work with parts management team and external parts wholesale representative to promote the benefits and upsell on OEM parts to new & existing wholesale clientele.
Parts inventory management, planning and control.
Store purchasing, budget forecasting.
Sales tracking and reporting.
Manage expenses.
Collaborate with management on parts and accessories marketing promotion plans.
Provide superior customer service internally and externally.
Work in partnership with Store Managers and other employees to maximize store sales and in-store presence. Ensure safety protocols are maintained.
Day-to-day Operations:
With team:
Prepare detailed invoices and customer statements.
Required to maintain the inventory and cleanliness of the store.
Handle parts requirements of customers through counter service and sales.
Maintain customer goodwill.
Assist with receiving and putting away all incoming morning stock/daily order shipments. Verify receiving shipments by checking order against packing list.
Assist in keeping parts clean and shelf section area stocked and orderly.
Administer warranty parts returns, including destruction.
Responsible for core returns, buyback returns, all outgoing credits to the manufacturer.
General housekeeping of the parts department area including stockroom, Boutique areas.
Parts stock bin checks, reporting discrepancies to the parts manager.
Parts bin maintenance, including updating supersessions, bin locations and labels.
Follow-up on shortages and expedite through reporting to parts manager.
Supply service technicians with parts ordered through parts requisition forms.
Must be able to do heavy lifting of equipment parts and tools as required from time to time.
Maintain a high level of customer service.
Participate in merchandising and promotional activities.
Ensure accuracy in all transactions, inventory, and procedures.
Deliver/pick orders as required.
Deliver/pick orders as required.
Performs other duties as required.
Requirements
Post-secondary or college courses or equivalent relevant dealership industry experience.
5 plus years of experiences with luxury vehicle parts in a supervisory or management role.
Relevant experiences in a luxury vehicle dealership.
Must have the ability to work in a fast-paced, dynamic environment.
Ability to make excellent sales to achieve performance in alignment with goals and objectives.
Excellent customer service skills, interpersonal, organizational and communication skills.
Computer literate with proficiency using basic programs such as Windows and Outlook, Reynolds.
Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong problem identification and objection resolution skills.
Able to build and maintain lasting relationships with customers.
Exceptional verbal communication and presentation skills.
Able to perform basic calculations and mathematical figures.
Ability to work individually and as part of a team.
High level of integrity and work ethic.
If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your career growth, then please click the apply now button to find out more.
Please apply, in confidence, by sending your resume to careers@bramgateautomotive.com.
We thank all applicants. Only those selected will be contacted.
Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
Job Types: Full-time, Permanent
Benefits:
Company events
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Experience:
Automotive Parts Department Supervision: 5 years (required)
Dealership: 5 years (required)
Licence/Certification:
Driving Licence (preferred)
Work Location: On the road
Compensation - Salary plus Bonuses
The Role
Are you an experienced Parts Manager or Senior Parts Advisor/Consultant looking to take the next step-up in your career? If so, we have a new challenge for you.
Bramgate Volkswagen is in the Mayfield Auto Mall. Opened since 2015, we are a growing family-owned business, looking to appoint Parts Manager to join our team. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!
Our Company
Bramgate Automotive Inc. has been in business since 1967. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!
Our vision is to make every customer experience easy, efficient, and enjoyable.
We are proud of:
Our high volume and performance stores
Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023
Canada’s Top 25 Best Dealership to work for by Automotive News –2018-2019.
The Benefits
State-of-the art facility. Air-conditioned spaces
Outstanding leadership and support
Professional training and processes
Large customer base
Benefit package, life, dental, health, RRSP, pension plan and EAP
·ollegial workplace atmosphere
Career advancement opportunities
Summary of Responsibilities
As Parts Manager, you will be responsible for leading the parts team delivering outstanding customer service and parts knowledge. You will promote the Dealership and Parts department with the intent of building new sales. You will train and supervise staff. You will be responsible for building relationships with internal, retail and wholesale partners, taking orders over the phone and directly as required. As a hands-on team leader, you will proactively assist customers browsing in the store and arrange for special delivery needs. You will efficiently find ways to search parts that are not kept within the store and strive to enhance sales by offering excellent customer service and providing information about add-ons. Your professional demeanor, commitment to leadership and team success will make you the ideal candidate for this role:
Leadership:
Recruit, train, coach, mentor and supervise staff.
Ensure smooth operations of the Parts Department.
Handle telephone inquiries, providing quotations and receiving orders for retail and wholesale clientele.
Responsible for business development. Negotiate agreements and manage the wholesale parts business.
Handle email inquiries direct from our corporate website and direct from our clientele.
Work with parts management team and external parts wholesale representative to promote the benefits and upsell on OEM parts to new & existing wholesale clientele.
Parts inventory management, planning and control.
Store purchasing, budget forecasting.
Sales tracking and reporting.
Manage expenses.
Collaborate with management on parts and accessories marketing promotion plans.
Provide superior customer service internally and externally.
Work in partnership with Store Managers and other employees to maximize store sales and in-store presence. Ensure safety protocols are maintained.
Day-to-day Operations:
With team:
Prepare detailed invoices and customer statements.
Required to maintain the inventory and cleanliness of the store.
Handle parts requirements of customers through counter service and sales.
Maintain customer goodwill.
Assist with receiving and putting away all incoming morning stock/daily order shipments. Verify receiving shipments by checking order against packing list.
Assist in keeping parts clean and shelf section area stocked and orderly.
Administer warranty parts returns, including destruction.
Responsible for core returns, buyback returns, all outgoing credits to the manufacturer.
General housekeeping of the parts department area including stockroom, Boutique areas.
Parts stock bin checks, reporting discrepancies to the parts manager.
Parts bin maintenance, including updating supersessions, bin locations and labels.
Follow-up on shortages and expedite through reporting to parts manager.
Supply service technicians with parts ordered through parts requisition forms.
Must be able to do heavy lifting of equipment parts and tools as required from time to time.
Maintain a high level of customer service.
Participate in merchandising and promotional activities.
Ensure accuracy in all transactions, inventory, and procedures.
Deliver/pick orders as required.
Deliver/pick orders as required.
Performs other duties as required.
Requirements
Post-secondary or college courses or equivalent relevant dealership industry experience.
5 plus years of experiences with luxury vehicle parts in a supervisory or management role.
Relevant experiences in a luxury vehicle dealership.
Must have the ability to work in a fast-paced, dynamic environment.
Ability to make excellent sales to achieve performance in alignment with goals and objectives.
Excellent customer service skills, interpersonal, organizational and communication skills.
Computer literate with proficiency using basic programs such as Windows and Outlook, Reynolds.
Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong problem identification and objection resolution skills.
Able to build and maintain lasting relationships with customers.
Exceptional verbal communication and presentation skills.
Able to perform basic calculations and mathematical figures.
Ability to work individually and as part of a team.
High level of integrity and work ethic.
If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your career growth, then please click the apply now button to find out more.
Please apply, in confidence, by sending your resume to careers@bramgateautomotive.com.
We thank all applicants. Only those selected will be contacted.
Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
Job Types: Full-time, Permanent
Benefits:
Company events
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Experience:
Automotive Parts Department Supervision: 5 years (required)
Dealership: 5 years (required)
Licence/Certification:
Driving Licence (preferred)
Work Location: On the road
💡 Quick Summary
Seeking a career-building opportunity? The Parts Manager - Dealership position is now open for candidates interested in the BPO Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.