Part|time Insurance Verification Specialist | Remote|At Home Work

Part-Time Call Center Representative

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary Job Description:

We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance.

Primary duties & responsibilities:

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment

• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed

• Clearly explain the application process to potential customers

• Accurately complete additional paperwork as needed

• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database

• Transfer calls to appropriate department as needed

• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

Required Knowledge, Skills, & Abilities:

• Excellent oral and written communication

• Superior customer service skills required - friendly, efficient, good listener

• Proficient use of the computer, keyboard functions and Microsoft Office

• Ability to multi-task

• Knowledge of medical terminology and spelling a plus

• Ability to work under pressure

• Excellent organization and time management skills

• Must be detail-oriented

• Have a desire to learn and grow within the Company

SCHEDULE: Tuesday - Friday 5PM - +PM & Saturdays 8AM - Noon