Job Description
Full job description
Employment Type: Ongoing/Non-Ongoing
Classification: Parliamentary Service Level 4
Closing Date: 11:30pm AEDT, Thursday 5 September 2026
Contact: Tina Tilley, 6277 502+, Tina.Tilley@aph.gov.au
The Opportunity
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 4 Pass Office Team Leader within Security Enabling Services Branch.
The Branch sits within Security Division at DPS which has oversight of Personnel and Access Security Services across the Australian Parliament House (APH) precinct. Security services delivered by the Division also include physical systems, capability, policy, governance, business continuity and risk management.
This opportunity will allow the candidate to work closely with diverse stakeholders who have unique needs and engage with our service delivery. This includes other federal agencies and parliamentary departments to manage security at APH, deliver projects and deliver process improvements.
The Division is committed to the professional development and establishing a career pathway for our staff.
Who we are looking for
Security Enabling Services Branch is seeking a highly motivated, professional and service focused team member to be part of the Pass Office Team for 12 months to backfill leave, with an intention to create a merit pool for considerations if same or similar positions become available within 12 months of the date this vacancy was advertised.
As Team Leader of the Pass Office, you will have strong interpersonal skills, well developed communication skills, sound judgement and an aptitude to perform in a collaborative and energetic environment. In addition to this you will be able to demonstrate your organisational ability and your ability to provide a high level of customer service/support.
Candidates will also have:
a keen eye for detail
strong critical thinking skills
ability to ingest and synthesise information, and
interest in learning new subject matter.
Job Specific Requirements:
The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.
At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.
Duty Statement
Classification: Parliamentary Service Level 4
Branch: Security Enabling Services Branch
Section:
Immediate supervisor: Pass Office Manager
Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 4 classification. The duties will include, but are not limited to, the following:
developing and maintaining professional and constructive relationships with all internal and external customers, delivering exceptional customer service and results (in a team environment)
interpretation and application of policies and procedures to provide accurate advice to staff and customers and make sound decisions
outstanding communications skills, with the ability to provide information and advice to a range of stakeholders in a timely manner
organising, prioritising and delegating work for the team using available resources in a timely manner to administer access into the Australian Parliament House
working co-operatively in a flexible manner, sharing ideas and encouraging teamwork and dealing with conflicts effectively
maintaining records in compliance with DPS records Management policy.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.
Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
access to flexible work arrangements
ongoing opportunities to learn and develop new capabilities
a competitive remuneration package
free secure underground parking
free gym membership and access to recreational facilities
on-site childcare, banking services, post office, value-for-money dining options and more.
Salary
Currently, the salary range for this position is $77,71+ - $84,450 per annum.
Conditions of Employment
Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1+++ which include:
Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.
Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.
Employment Type: Ongoing/Non-Ongoing
Classification: Parliamentary Service Level 4
Closing Date: 11:30pm AEDT, Thursday 5 September 2026
Contact: Tina Tilley, 6277 502+, Tina.Tilley@aph.gov.au
The Opportunity
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 4 Pass Office Team Leader within Security Enabling Services Branch.
The Branch sits within Security Division at DPS which has oversight of Personnel and Access Security Services across the Australian Parliament House (APH) precinct. Security services delivered by the Division also include physical systems, capability, policy, governance, business continuity and risk management.
This opportunity will allow the candidate to work closely with diverse stakeholders who have unique needs and engage with our service delivery. This includes other federal agencies and parliamentary departments to manage security at APH, deliver projects and deliver process improvements.
The Division is committed to the professional development and establishing a career pathway for our staff.
Who we are looking for
Security Enabling Services Branch is seeking a highly motivated, professional and service focused team member to be part of the Pass Office Team for 12 months to backfill leave, with an intention to create a merit pool for considerations if same or similar positions become available within 12 months of the date this vacancy was advertised.
As Team Leader of the Pass Office, you will have strong interpersonal skills, well developed communication skills, sound judgement and an aptitude to perform in a collaborative and energetic environment. In addition to this you will be able to demonstrate your organisational ability and your ability to provide a high level of customer service/support.
Candidates will also have:
a keen eye for detail
strong critical thinking skills
ability to ingest and synthesise information, and
interest in learning new subject matter.
Job Specific Requirements:
The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.
At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.
Duty Statement
Classification: Parliamentary Service Level 4
Branch: Security Enabling Services Branch
Section:
Immediate supervisor: Pass Office Manager
Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 4 classification. The duties will include, but are not limited to, the following:
developing and maintaining professional and constructive relationships with all internal and external customers, delivering exceptional customer service and results (in a team environment)
interpretation and application of policies and procedures to provide accurate advice to staff and customers and make sound decisions
outstanding communications skills, with the ability to provide information and advice to a range of stakeholders in a timely manner
organising, prioritising and delegating work for the team using available resources in a timely manner to administer access into the Australian Parliament House
working co-operatively in a flexible manner, sharing ideas and encouraging teamwork and dealing with conflicts effectively
maintaining records in compliance with DPS records Management policy.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.
Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
access to flexible work arrangements
ongoing opportunities to learn and develop new capabilities
a competitive remuneration package
free secure underground parking
free gym membership and access to recreational facilities
on-site childcare, banking services, post office, value-for-money dining options and more.
Salary
Currently, the salary range for this position is $77,71+ - $84,450 per annum.
Conditions of Employment
Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1+++ which include:
Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.
Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.
💡 Quick Summary
Seeking a career-building opportunity? The Pass Office Team Leader position is now open for candidates interested in the Government Job Alert sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
