Pathology Clerk

Job Description:

Laboratory Office Clerk

RESPONSIBILITIES:

As an integral member of the Laboratory team the Laboratory Office Clerk performs a variety of clerical support functions for several pathologists, histology, and cytology and core laboratory, requests from Oncology physicians, and external physicians. Responsibilities include (but are not limited to):

Report handling and other associated clerical duties.

Requisitioning/patient demographics all external orders and requisitions for Cytology and Histology as well as referred in samples

Registration of surgical consult cases requested from Oncology or another facility

Pathology sends out preparation, and completion of forms for reference labs, printing reports to accompany samples, ensuring correct tests are ordered, material retrieval

Invoice verification from reference laboratories

assisting in inventory and supply control.

reading and signing off on new and/or revised procedures, protocols and performance standards in collaboration.

providing feedback to the appropriate leadership for improvements or corrections for policies and procedures

liaising with other Laboratory and RVH staff, external laboratories, hospitals and physicians’ offices

maintaining Accreditation Canada - Diagnostics compliance

participating in initial and refresher training for new and current staff

participating in staff and patient experience and feedback initiatives, professional development, teaching/ educational activities, safety and quality improvement programs to ensure excellence in the provision of services.

observing and understanding RVH and departmental policies and procedures, adhering to RVH and departmental mission and vision statements while maintaining patient confidentiality; performing other related duties consistent with the job classification, as assigned, requested, or required.

The above responsibilities are not to be considered all-inclusive; may be assigned other related duties in the interest of efficient operations of RVH or effective patient care.

SKILLS/ABILITES:

Demonstrated team oriented with a strong customer service focus

Demonstrated ability to perform duties independently and as a team member with high degree of motivation and independent judgment.

Demonstrated commitment to excellent attendance

Demonstrated proficiency with keyboarding, Laboratory Information Systems (MediTech, Client Server and Expanse preferred), MS Office, internet use, and other computer software

Demonstrated commitment to continuing education and performing mandatory reviews

Proven excellence working in a team environment; strong interpersonal and communication skills

Demonstrated ability to work under pressure and maintain high levels of productivity, competence and professionalism

Demonstrated interpersonal skills and ability to work effectively and professionally with staff, physicians, volunteers, patient families, and visitors.

Demonstrated excellent verbal and written communication skills.

Demonstrated excellent organizational skills and ability to handle multiple tasks at a time in a cost-effective manner.

Demonstrated ability to perform duties independently and as a team member, with high degree of motivation and independent judgment.

Demonstrated commitment to excellent attendance and schedule flexibility.

Demonstrated excellent conflict resolution and change management skills.

Demonstrated strong critical thinking and problem-solving ability.

Demonstrated commitment to continuing education and performing mandatory reviews.

QUALIFICATIONS:

EDUCATION

Completion of Grade XII or recognized equivalent required.

Medical Administrative Assistant Diploma or equivalent education and experience preferred.

Medical terminology course essential.

EXPERIENCE

Minimum one (1) year recent (within past three (3) years) experience in related healthcare setting an asset

Previous data entry/computer experience essential.

MS Office suite essential.