Patient Care Coordinator-Receptionist

Location

Majiwada, Thane, Maharashtra

Full job description

MIS reporting of OPD numbers and revenue generation reports on Daily, weekly & monthly format-Online appointments, WEI app promotion, telephone management software ,reviews count, feedback taken count, etc

To ensure responsible behaviour towards patients at all times

To act as a patient relationship executive in case of patient grievances and to maintain a good rapport with all patients in general.

Greet patients and visitors in the hospital

Book in, amend and cancel patient appointment in line with hospital appointments procedures ensuring optimum efficiency of the appointment system.

Receive and accurately record requests for home visits, emergency calls, etc assessing urgency in accordance with the Hospital’s protocols.

To take training of HMIS and work on that

Respond and/or redirect all patient and visitor requests accordingly.

To be involved in app related work.

Advice patients of relevant charges for private services accept payment and issue receipts for same.

responsible for maintaining comprehensive and accurate patient records (digital / paper)”

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of reception stock as appropriate

Answering incoming telephone calls, ensuring calls are redirected accordingly.

Undertake administration tasks as allocated by Operation’s Manager

Ensure up-to-date maintenance of both computerized and manual filing

Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Work at all times in accordance with Legislative requirements and Hospital Policies and Procedures.

Deal with Medical Tourism patients as per the instructions given by the Operation’s Manager

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

Rotational shift

Supplemental Pay:

Yearly bonus

Experience:

same: 1 year (Preferred)

Work Location: In person