Patient Concierge - Day Hospital

Location

Jolimont WA

Benefits

Pulled from the full job description

On-the-job training

Full job description

Introduction:

The Company

Over 21,00 babies and countless smiles for more than 21 years.

Established in 2003, City Fertility (CFC) is one of Australia ’s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.

CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides City Fertility with unique access to CHA and SMG’s globally renowned medical, operational, and research & development expertise.

Description:

The Opportunity

The Patient Concierge is the first point of contact for patients and visitors to the Day Hospital, proactively helping the patient navigate their clinic appointment to provide an immediate, exceptional and engaging patient experience. This is a newly created role and is designed to provide an exceptional patient journey from meet and greeting, escorting them to their waiting and appointment locations and providing a discreet and supportive concierge service.

Key duties of this role include:

Meet and greet patients, visitors, clinicians and contractors

Minimising patients wait times and maximizing patient wait experiences

Manage patient expectations and assist teams to meet KPIs

Maximising patient comforts, guiding them to patient amenities, 3-point patient ID checks, taking & applying payments, set up for the next day

Provide discretion, privacy and confidentiality

Show commitment to patient safety

Patient appointment and bookings

General administrative/reception duties such as answering phones, managing email enquiries, sending Day Hospital registration and procedure information to patients, stock take and upkeep of waiting area

About You:

We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring the following to the role:

Minimum 12 months customer service experience in a similar environment

Functioning in a semi-autonomous office environment

Intermediate Microsoft Office (Excel, Word, PowerPoint, Outlook)

Capacity to undertake on the job training and understanding of basic City Fertility protocols, processes and procedures

Application Process:

If this opportunity sounds like the perfect fit for you, submit your application now by clicking the ‘Apply’ button. Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, ****** orientation, gender identification or religion, can contribute to our progressive business.

** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.

** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.

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