Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Dependent upon assignment within the department, responsibilities may include preregistration, registration, payer identification and verification, referral to financial counseling, and point of service collections. Vital functions include: timely, accurate and complete data gathering and entry in the computer systems of patient demographic and benefit information, verification of benefits eligibility and limitations, coordination of benefits, determination and collection of patient's financial responsibility at the point of service, and satisfaction of regulatory requirements, medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, Important Message from Medicare issuance and signage, HIPAA, and EMTALA. Ability to communicate concisely and clearly is important. Essential is the ability to provide excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers.
• High school graduate or equivalent required.
• Preferred post secondary education, i.e., Associate Degree in healthcare or business related field and or Certification in Healthcare Access.
• Bilingual capability English Spanish desirable.
• Previous experience preferred in hospital or medical office patient access or financial services preferred.
• Training experience a plus. Achieves and maintains certification as a Certified Patient Access Associate, CHAA through the National Association of Healthcare Access Manager, NAHAM.
• Ability to perform analytical problem solving and basic math.
• Organization and time management skills.
• Ability to follow directions and establish priorities effectively.
• Self directed and capable of working without direct supervision.
• Dependable in both production and attendance.
• Ability to work effectively with a wide range of customers in a diverse environment.
• Strong interpersonal and or public relations.
• Working knowledge of PC applications, Word, Excel, etc.
• Strong oral and written communication skills.
• Preferred experience and or must develop proficiency in.
• Knowledge of federal, commercial and managed care payers.
• Ability to operate concurrently within a variety of hospital systems.
• Keyboarding skills with typing proficiency of 50 WPM.
• Knowledge of organizational structure, workflow, and operating procedures.