Job Description
Job Responsibilities would include: -
Understand and execute client's payment requests after performing necessary defined controls with 100% accuracy
Process/verify requests efficiently to maintain current portfolio and ensure aged items are escalated appropriately
Identify & escalate all error/exceptions on identification
Responds effectively and timely to routine queries/complaints
Audit focused in all BAU activities
Identify opportunities for process efficiency & implement in a controlled manner
Creating and updating of SOP's / Documentation while ensuring that the standards are followed; To ensure that IT Policy / System accesses and other applicable JPMC policies are followed
Creating effective work environment by maintaining healthy relation with Teammates. Taking initiative in extending support to team members when required; Keeping the team informed about the issues and corrective actions in the process
Cross Training. - Knowledge transfer to fellow members and vice versa
Provide leadership, guidance and motivate staff to improve performance levels
Address performance issues in a timely, consistent, and professional manner
Maintain emphasis on deadlines, quality, and procedures
Manage projects and work closely with other Partner sites
Training new joiners within the team & helping them come up the curve
Prepare MIS / Scorecard as required by senior management
Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
Flexibility to work on Night Shifts/ extended working hours on high volume days
Required Qualifications:
Post-Graduate with 3-4 years / Graduates with 6-8 years of overall experience with strong experience in International Payment Processing Operations
Experience and a working knowledge of various aspects of Payment Operations. Experience in a Backoffice of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial
Working Knowledge of SWIFT & international payment conventions & practices is preferable
Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
Understanding of Banking and Financial Services Industry
Excellent verbal, written communication skills and good Presentation Skill
Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Understand and execute client's payment requests after performing necessary defined controls with 100% accuracy
Process/verify requests efficiently to maintain current portfolio and ensure aged items are escalated appropriately
Identify & escalate all error/exceptions on identification
Responds effectively and timely to routine queries/complaints
Audit focused in all BAU activities
Identify opportunities for process efficiency & implement in a controlled manner
Creating and updating of SOP's / Documentation while ensuring that the standards are followed; To ensure that IT Policy / System accesses and other applicable JPMC policies are followed
Creating effective work environment by maintaining healthy relation with Teammates. Taking initiative in extending support to team members when required; Keeping the team informed about the issues and corrective actions in the process
Cross Training. - Knowledge transfer to fellow members and vice versa
Provide leadership, guidance and motivate staff to improve performance levels
Address performance issues in a timely, consistent, and professional manner
Maintain emphasis on deadlines, quality, and procedures
Manage projects and work closely with other Partner sites
Training new joiners within the team & helping them come up the curve
Prepare MIS / Scorecard as required by senior management
Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
Flexibility to work on Night Shifts/ extended working hours on high volume days
Required Qualifications:
Post-Graduate with 3-4 years / Graduates with 6-8 years of overall experience with strong experience in International Payment Processing Operations
Experience and a working knowledge of various aspects of Payment Operations. Experience in a Backoffice of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial
Working Knowledge of SWIFT & international payment conventions & practices is preferable
Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
Understanding of Banking and Financial Services Industry
Excellent verbal, written communication skills and good Presentation Skill
Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
💡 Quick Summary
Seeking a career-building opportunity? The Payment Lifecycle Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
