Job Description
The Payment Operations Team help customers make high value domestic and international payments to help our customers with home/vehicle/investment purchases; action payment exceptions to ensure our customers received efficient transaction services; process foreign cheque presentments; action reconciliation exceptions to manage risk to the bank; and support customers in resolving card and transaction disputes.
You’ll make an impact by:
Performing and overseeing daily payment processing activities, ensuring accuracy, timeliness, compliance with regulatory requirements, and consistent adherence to established controls and processes.
Leading the investigation of payment exceptions, system issues, and irregularities, ensuring thorough analysis, timely resolution, and identification of root-cause trends.
Reviewing and resolving complex or escalated card and transaction dispute cases, providing clear rationale and ensuring customer-focused outcomes
Do things differently with us
To succeed in this role, you will have:
2+ years’ experience in payment operations, financial services operations, dispute management, or a related operational discipline
Proven capability in handling complex or escalated payment or dispute matters
Experience training, mentoring, or supporting junior team members (formal or informal
Sound understanding of payments, card operations, reconciliation processes, and operational controls
Professional, composed, and customer-centred approach
Why Great Southern Bank?
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:
Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
Imagine working for a bank that truly helps people. You can.
Questions? Please contact our Talent Acquisition team at [email protected]
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
#LI-Hybrid
You’ll make an impact by:
Performing and overseeing daily payment processing activities, ensuring accuracy, timeliness, compliance with regulatory requirements, and consistent adherence to established controls and processes.
Leading the investigation of payment exceptions, system issues, and irregularities, ensuring thorough analysis, timely resolution, and identification of root-cause trends.
Reviewing and resolving complex or escalated card and transaction dispute cases, providing clear rationale and ensuring customer-focused outcomes
Do things differently with us
To succeed in this role, you will have:
2+ years’ experience in payment operations, financial services operations, dispute management, or a related operational discipline
Proven capability in handling complex or escalated payment or dispute matters
Experience training, mentoring, or supporting junior team members (formal or informal
Sound understanding of payments, card operations, reconciliation processes, and operational controls
Professional, composed, and customer-centred approach
Why Great Southern Bank?
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:
Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
Imagine working for a bank that truly helps people. You can.
Questions? Please contact our Talent Acquisition team at [email protected]
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
#LI-Hybrid
💡 Quick Summary
Seeking a career-building opportunity? The Payment Operations Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
