Job Description
Your field of responsibility
To promote efficiency and independence in our front to back process flows by focusing on timely and accurate handling of client instruction validation, and processing of payment instructions, primarily related to areas including:
• Ad-hoc Outgoing Funds Transfers
• Incoming Funds Transfers
• Payment Investigations
To be conversant and compliant at all times with relevant statutory, head office, local directives and regulations in force.
To manage all incoming issues/escalations related to day-to-day instruction handling in a timely, accurate and customer friendly manner.
Team Lead and Supporting Change
• Driving and implementing improved processes
• Support testing new applications
• Strive to achieve high standards and service levels
• Participation/Co-ordination of projects impacting the team
• Ensure outstanding control approach and culture in the team
• Timely-escalations of issues
Your future colleagues
You will work very closely with internal partners from Investment Banking and Private Banking including Securities Services, Cash Management, Cash Settlements, Front Office, Market / Location Business Managers, Processing Team, Audits M&T and IT.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values
Remote Working?N/A - pending TWWW agreement Your skills and experience
To excel in this role, you should possess:
• Understand and ensure adherence to the pre-requisites of controls on all client instructions including signature verification, internal approval and control requirements are met
• Liaise with operations, counterparties, custodians, brokers internal partners (front office, local COOs etc.) whenever necessary to resolve any discrepancies or issues
• Manage exception requests for high value transactions and/or ultra-high net worth clients
• Report or raise irregularities or issues which may cause potential breach in controls or deviations from standard processes promptly to team leader and line manager
• Perform front to back processing of incoming and outgoing payments instructions for PB APAC
• Manage issues and escalations related to respective instruction areas
• Independently resolve queries or route
To promote efficiency and independence in our front to back process flows by focusing on timely and accurate handling of client instruction validation, and processing of payment instructions, primarily related to areas including:
• Ad-hoc Outgoing Funds Transfers
• Incoming Funds Transfers
• Payment Investigations
To be conversant and compliant at all times with relevant statutory, head office, local directives and regulations in force.
To manage all incoming issues/escalations related to day-to-day instruction handling in a timely, accurate and customer friendly manner.
Team Lead and Supporting Change
• Driving and implementing improved processes
• Support testing new applications
• Strive to achieve high standards and service levels
• Participation/Co-ordination of projects impacting the team
• Ensure outstanding control approach and culture in the team
• Timely-escalations of issues
Your future colleagues
You will work very closely with internal partners from Investment Banking and Private Banking including Securities Services, Cash Management, Cash Settlements, Front Office, Market / Location Business Managers, Processing Team, Audits M&T and IT.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values
Remote Working?N/A - pending TWWW agreement Your skills and experience
To excel in this role, you should possess:
• Understand and ensure adherence to the pre-requisites of controls on all client instructions including signature verification, internal approval and control requirements are met
• Liaise with operations, counterparties, custodians, brokers internal partners (front office, local COOs etc.) whenever necessary to resolve any discrepancies or issues
• Manage exception requests for high value transactions and/or ultra-high net worth clients
• Report or raise irregularities or issues which may cause potential breach in controls or deviations from standard processes promptly to team leader and line manager
• Perform front to back processing of incoming and outgoing payments instructions for PB APAC
• Manage issues and escalations related to respective instruction areas
• Independently resolve queries or route
💡 Quick Summary
Seeking a career-building opportunity? The Payment Services| AVP position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.