Job Description
Full job description
Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.
We’re currently looking for a Payment Services Officer to join our Payment Services Team, supporting the delivery of accurate, timely and compliant payment services to our members and branches.
About the role
As a Payment Services Officer, you’ll play a key role in the day to day processing and support of transactional banking services. You’ll work closely with internal teams and external partners to ensure payment activities are completed efficiently, accurately, and in line with regulatory and operational requirements.
This is a hands-on operational role suited to someone who enjoys working in a fast paced, detail focused environment and takes pride in delivering high quality outcomes for members.
Key responsibilities
In this role, you will be responsible for:
Investigating and processing payment-related transactions and disputes, including Cards, Direct Entry, NPP and BPAY
Supporting Deceased Estates, dormancy, and unclaimed monies processes
Processing and maintaining Direct Entry, BPAY, NPP, SWIFT and other payment services
Managing recall of funds, mistaken payments and payment traces
Supporting business banking onboarding and maintenance
Assisting with term deposit maintenance, including broker term deposits
Reconciling general ledger and clearing accounts
Responding to payment related enquiries from branches and internal stakeholders
Contributing to process reviews, documentation, and continuous improvement initiatives
Participating in payment services related projects as required
About you
You’ll bring:
At least 1 year’s experience in a similar payments, banking operations or financial services role
Line 1 fraud operations experience highly regarded, including exposure to transaction monitoring, payment fraud alerts or initial fraud investigations
Strong attention to detail and a high level of accuracy
The ability to manage competing priorities and meet deadlines
Sound communication skills and a collaborative working style
Intermediate skills in Microsoft Office
Tertiary qualifications in a related discipline (or equivalent experience) are desirable
Benefits
Working with Australian Military Bank will provide you access to a great range of benefits including:
Staff Banking product + Services discounts
Novated Leasing options
4 weeks Paid Parental + Purchased Leave option
Referral Reward Program
Employee Assistance Program
Annual Flu Shot + Blood Donor Leave
Polo Shirt provided
Service Awards
Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
Probity check
As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.
This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!
Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.
We’re currently looking for a Payment Services Officer to join our Payment Services Team, supporting the delivery of accurate, timely and compliant payment services to our members and branches.
About the role
As a Payment Services Officer, you’ll play a key role in the day to day processing and support of transactional banking services. You’ll work closely with internal teams and external partners to ensure payment activities are completed efficiently, accurately, and in line with regulatory and operational requirements.
This is a hands-on operational role suited to someone who enjoys working in a fast paced, detail focused environment and takes pride in delivering high quality outcomes for members.
Key responsibilities
In this role, you will be responsible for:
Investigating and processing payment-related transactions and disputes, including Cards, Direct Entry, NPP and BPAY
Supporting Deceased Estates, dormancy, and unclaimed monies processes
Processing and maintaining Direct Entry, BPAY, NPP, SWIFT and other payment services
Managing recall of funds, mistaken payments and payment traces
Supporting business banking onboarding and maintenance
Assisting with term deposit maintenance, including broker term deposits
Reconciling general ledger and clearing accounts
Responding to payment related enquiries from branches and internal stakeholders
Contributing to process reviews, documentation, and continuous improvement initiatives
Participating in payment services related projects as required
About you
You’ll bring:
At least 1 year’s experience in a similar payments, banking operations or financial services role
Line 1 fraud operations experience highly regarded, including exposure to transaction monitoring, payment fraud alerts or initial fraud investigations
Strong attention to detail and a high level of accuracy
The ability to manage competing priorities and meet deadlines
Sound communication skills and a collaborative working style
Intermediate skills in Microsoft Office
Tertiary qualifications in a related discipline (or equivalent experience) are desirable
Benefits
Working with Australian Military Bank will provide you access to a great range of benefits including:
Staff Banking product + Services discounts
Novated Leasing options
4 weeks Paid Parental + Purchased Leave option
Referral Reward Program
Employee Assistance Program
Annual Flu Shot + Blood Donor Leave
Polo Shirt provided
Service Awards
Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
Probity check
As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.
This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!
💡 Quick Summary
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Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
