Payments Optimisation Manager
Metro Bank PLC
Recruitment Business Partner 12 month FTC
Metro Bank PLC • London, United Kingdom • via Glassdoor
7 days ago
Full–time
No Degree Mentioned
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Job description
Team
Location Holborn Office
County Central London
Ref # 23782
Closing Date 03-Oct-2025
12 month FTC
We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.
What you will do:
• Partner and build strong relationships with a range of stakeholders across the bank to understand resourcing needs in the short and long term (horizon scanning).
• Design, develop and implement effective recruitment strategies to attract high quality candidates, leveraging various channels such as job boards, social media, networking events etc
• Lead and tailor end to end recruitment processes, including candidate sourcing, screening, interviewing and selection, ensuring a positive candidate experience throughout.
• Proactively identifies and engages with top tier talent through head hunting and direct sourcing techniques to support the Bank’s succession planning ambitions and talent pipelining
• Trusted advisor by providing expert guidance and support to hiring community on recruitment best practice, standards and compliance including but not limited to, Assessment & Selection methods, Interview techniques, talent pipelining and Employee Value Proposition.
• Partners with the wider People Team (i.e. People Partners, Reward) to ensure the alignment between recruitment activities and broader HR initiatives including organisational design and reward strategies.
• Monitor and track recruitment metrics (KPI’s) and analyse/ identify trends, measure the effectiveness of recruitment strategies, and provide insight for continuous improvements.
• Stay abreast of industry trends, best practices, legal requirements related to recruitment, ensuring compliance with relevant regulations and standards.
• Maintains accurate records of recruitment activity to meet regulatory reporting standards.
• Builds strong relationships with external parties/ partners including executive search firms where required to deliver against the Bank’s recruitment needs.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Extensive experience of leading end to end recruitment processes, with a focus on head hunting, market mapping and direct sourcing in the Banking and Finance Industry.
• Demonstrate high levels of agility and ability to adapt to changes and operate as part of a high performing team.
• Excellent stakeholder management experience: proven experience partnering, influencing and advising the business to deliver successful recruitment outcomes.
• Ability to deliver high-touch candidate experience that reflects the bank’s values and EVP.
• Experience in embedding DE&I principles into sourcing / hiring practices and challenging the hiring community (where applicable) to build inclusive teams.
• Proactively uses recruitment metrics and analytics to track performance, manage talent pipelines, identify trends to inform decision making and prioritise workload.
• Led projects and recruitment related initiatives aimed at enhancing and optimising recruitment capabilities.
• Deep understanding of recruitment technologies including ATS, Selection tools/ methodologies, AI, social media and other innovative sourcing techniques
• Well versed in managing third party suppliers/vendors and recruitment partners and holding them accountable against KPIs and SLAs.
• Experience in resolving escalations and conflict professionally and efficiently.
• Naturally data centric and comfortable presenting to colleagues and senior leadership teams.
• Understanding of banking regulations and how these apply to recruitment processes.
• Strategic thinker with a proactive approach to problem solving.
Our promise to you…
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
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Metro Bank PLC
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Yorkshire Building Society
Payments Optimisation Manager
Yorkshire Building Society • Bradford, United Kingdom • via LinkedIn
4 days ago
£57K–£80K a year
Full–time
No Degree Mentioned
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Job description
Are you passionate about change and making a real difference in developing and improving payments systems and processes? Join us as a Payments Optimisation Manager and become a key voice in shaping the future of payment services across the Society.
Our new Payments Optimisation Manager will have an enterprise view of all Payments systems/products change, ensuring targeted development and change is identified and prioritised appropriately. This is a high impact role where you'll provide guidance in assessing product opportunities and risks by taking advantage of product KPIs (and other business metrics).
This role will be based in our Leeds Office, with flexible working from home capability.
About the role / what you'll be doing:
You’ll take ownership for delivery of Payments change, working with both suppliers and functional teams to optimise throughput, in order that initiatives result in an excellent customer experience, whilst also achieving expected commercial results and regulatory compliance. You will also:
• Translate the Society’s strategic direction and goals into an immediate term and longer-term executable roadmap of the payments systems and products vision.
• Lead and own the provision of centralised prioritisation of all Payments system/product change activity across the Society, providing clarity of the change roadmap to stakeholders.
• Lead a team of Product Owners in providing day to day support for the smaller payments products/systems.
• Support the Payments Function, providing guidance in assessing product opportunities and risks, taking advantage of product KPIs to optimise the multi-£m payments product.
• Utilise data, analytics and metrics to critically impact-assess problems and identify possible solutions quickly.
• Collaborate with change functions to ensure workstream plans are viable, efficient and aligned with the wider YBS change agenda.
About you:
• Senior level experience in delivering change and leading a team to deliver high quality change and process improvements within a medium/large enterprise.
• Senior level experience working in an Agile Scrum team or similar.
• Experience of operating and implementing payment systems.
• Experience capturing requirements and documenting in detail in Jira, or similar, for colleagues to work on.
• Solid understanding of how to take requirements through to live working with design, editorial, development and test colleagues.
• Solid understanding of Payments processes and regulations.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Want more information?
If you have any questions about this role, please contact Tazafia Mahmood on tmahmood@ybs.co.uk