Job Description
Location
Sydney NSW•Hybrid work
Benefits
Pulled from the full job description
Parental leave
Paid volunteer leave
Full job description
About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The key accountabilities of the role:
Provide day-to-day leadership and coordination for operational payroll processing across Managed Services
Inspire and lead a high-performing, and pro active customer-focused team
Ensure team success through robust documentation, process adherence, training, and development
Communicate vision, strategy, and goals clearly and consistently
Leverage data and reporting to support decision-making and performance management
Deliver on agreed outcomes, OKRs, SLAs, and KPIs
Drive improvements in Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT)
Ensure timely and accurate delivery of payroll in line with client schedules
Act as point of escalation, ensuring follow-through and resolution
Drive operational improvements that save time or generate revenue (scalability)
Foster strong client relationships and drive client retention and advocacy
Champion governance, compliance, and audit readiness
Contribute to the strategic growth of Managed Services
Promote an inclusive, respectful, and collaborative team culture
The key responsibilities of the role:
Lead and mentor teams to deliver accurate, timely, and compliant payroll and fulfilment services
Set clear team direction and manage daily/weekly/monthly priorities
Align team and individual KPIs with broader business OKRs and strategy
Ensure systems, people, and processes are in place for operational excellence
Build and develop high-performing teams with strong engagement and capability
Oversee end-to-end payroll processing aligned with SLAs and client agreements
Manage team resourcing and portfolio allocation fairly and strategically
Lead regular team meetings, huddles, and cross-functional forums
Monitor and report on KPIs and SLAs, internally and externally
Lead operational meetings and execute actions from stakeholder feedback, NPS, CSAT, and risk reviews
Coach and support team development through regular 1:1s and development plans
Identify performance improvement opportunities and establish clear goals
Conduct quality assurance reviews on individuals and processes
Champion and lead continuous improvement initiatives across systems, processes, and people
Ensure data integrity across all platforms and tools used by the team
Maintain accurate operational documentation (processes, reports, schedules)
Develop strong internal and external relationships and stakeholder trust
Stay up to date with payroll platform capabilities to support the team and clients
Maintain operational registers (risk, complaints, exits) to ensure oversight and compliance
Manage revenue targets and ensure support charges are tracked, billed, and recovered
Ensure accurate invoicing in alignment with finance processes and timelines
Support User Acceptance Testing (UAT) for payroll product updates and fixes
Ensure smooth client transitions from implementation to BAU
Collaborate with BDMs and CSMs for seamless service delivery
Ensure team compliance with ISO 27001, leave balances, and audit requirements
Partner with Compliance to ensure staff are confident and capable in compliance responsibilities
Support internal and external audits as required
Participate in personal and team professional development
Uphold ReadyTech values and contribute to a transparent, collaborative culture
Provide regular and constructive feedback to team members and support the people performance review process
The key requirements for the role:
Robust leadership and interpersonal skills with proven ability to lead and motivate a team
Exceptional customer service and people skills
Excellent attention to detail and written skills when communicating with others, both internally and externally
Excellent verbal communication skills, with the ability to tailor communication style to different audiences
Strong problem-solving, escalation, and negotiation skills
Superior organizational, time management, and prioritization skills
Strong analytical and decision-making abilities
Adaptable and flexible in high-pressure environments
Intermediate to advanced Microsoft Excel proficiency
Strategic and project management skills
Sound recruitment methodology and talent development experience
Calm under pressure, diplomatic, and quality-driven
Strong compliance and legislative knowledge
Advanced payroll technical knowledge
Understanding of EBAs, modern awards, and their interpretation
Proficient in payroll systems
5+ years hands on experience in Payroll
3-4+ years experience in a leadership position.
Significnt Leadership experience in fast paced, high volume Payroll, Customer Service, Contact Center, or Operations area
Creating new processes and modifying existing processes to meet business needs
Proficency in devolping effective relationships with all levels of stakeholders
Proven Experience in process Improvement for scalability
Managing Workflow and Resource planning / Salesforce CRM experience
Hiring and developing talent
Building and leading a high performing team/s. Coaching and developing people, getting the best of people
Proven track record of driving measurable efficiency results
Managing complex payrolls of various industries and size in a high volume and fast paced environment
Managing multiple priorities and projects to deliver against tight deadlines
Identifying and resolving customer escalations
Excellent data and overall analytical skills
Demonstrated ability to meet goals in a rapidly changing environment
Managing People through Change
Working together - Developing and using collaborative relationships to facilitate the accomplishment of work goals
Customer focus - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Results Orientated - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Innovation and Improvement - Generating innovative solutions to work situations; trying different and novel ways to deal with work problems and opportunities; challenging the status quo
Inspiring Others Using interpersonal styles and methods that inspire and guide individuals toward higher levels of performance; modifying behaviour to accommodate tasks, situations and individuals involve
Leadership Attracting, developing and retaining talented individuals; focusing and guiding others in accomplishing work objectives to maximise the organisation’s and individual’s effectiveness
Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Why you should become a ReadyTecher:
A day off for your birthday- hip hip hooray!
Additional 4 days of leave each year
ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
Hybrid work, with in-house baristas in Australia via the Ready Beans team
Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
Paid parental leave
Additional paid leave for miscarriage, endometriosis and menopause
Volunteer leave
Flu vaccinations
And plenty of ReadyTech merch drops along the way!
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, ****** orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!
Full-time
Job no: GPAP50531
Location: Sydney, Parramatta, Adelaide
Closing Date: Thursday, 31 July 2026
Sydney NSW•Hybrid work
Benefits
Pulled from the full job description
Parental leave
Paid volunteer leave
Full job description
About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The key accountabilities of the role:
Provide day-to-day leadership and coordination for operational payroll processing across Managed Services
Inspire and lead a high-performing, and pro active customer-focused team
Ensure team success through robust documentation, process adherence, training, and development
Communicate vision, strategy, and goals clearly and consistently
Leverage data and reporting to support decision-making and performance management
Deliver on agreed outcomes, OKRs, SLAs, and KPIs
Drive improvements in Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT)
Ensure timely and accurate delivery of payroll in line with client schedules
Act as point of escalation, ensuring follow-through and resolution
Drive operational improvements that save time or generate revenue (scalability)
Foster strong client relationships and drive client retention and advocacy
Champion governance, compliance, and audit readiness
Contribute to the strategic growth of Managed Services
Promote an inclusive, respectful, and collaborative team culture
The key responsibilities of the role:
Lead and mentor teams to deliver accurate, timely, and compliant payroll and fulfilment services
Set clear team direction and manage daily/weekly/monthly priorities
Align team and individual KPIs with broader business OKRs and strategy
Ensure systems, people, and processes are in place for operational excellence
Build and develop high-performing teams with strong engagement and capability
Oversee end-to-end payroll processing aligned with SLAs and client agreements
Manage team resourcing and portfolio allocation fairly and strategically
Lead regular team meetings, huddles, and cross-functional forums
Monitor and report on KPIs and SLAs, internally and externally
Lead operational meetings and execute actions from stakeholder feedback, NPS, CSAT, and risk reviews
Coach and support team development through regular 1:1s and development plans
Identify performance improvement opportunities and establish clear goals
Conduct quality assurance reviews on individuals and processes
Champion and lead continuous improvement initiatives across systems, processes, and people
Ensure data integrity across all platforms and tools used by the team
Maintain accurate operational documentation (processes, reports, schedules)
Develop strong internal and external relationships and stakeholder trust
Stay up to date with payroll platform capabilities to support the team and clients
Maintain operational registers (risk, complaints, exits) to ensure oversight and compliance
Manage revenue targets and ensure support charges are tracked, billed, and recovered
Ensure accurate invoicing in alignment with finance processes and timelines
Support User Acceptance Testing (UAT) for payroll product updates and fixes
Ensure smooth client transitions from implementation to BAU
Collaborate with BDMs and CSMs for seamless service delivery
Ensure team compliance with ISO 27001, leave balances, and audit requirements
Partner with Compliance to ensure staff are confident and capable in compliance responsibilities
Support internal and external audits as required
Participate in personal and team professional development
Uphold ReadyTech values and contribute to a transparent, collaborative culture
Provide regular and constructive feedback to team members and support the people performance review process
The key requirements for the role:
Robust leadership and interpersonal skills with proven ability to lead and motivate a team
Exceptional customer service and people skills
Excellent attention to detail and written skills when communicating with others, both internally and externally
Excellent verbal communication skills, with the ability to tailor communication style to different audiences
Strong problem-solving, escalation, and negotiation skills
Superior organizational, time management, and prioritization skills
Strong analytical and decision-making abilities
Adaptable and flexible in high-pressure environments
Intermediate to advanced Microsoft Excel proficiency
Strategic and project management skills
Sound recruitment methodology and talent development experience
Calm under pressure, diplomatic, and quality-driven
Strong compliance and legislative knowledge
Advanced payroll technical knowledge
Understanding of EBAs, modern awards, and their interpretation
Proficient in payroll systems
5+ years hands on experience in Payroll
3-4+ years experience in a leadership position.
Significnt Leadership experience in fast paced, high volume Payroll, Customer Service, Contact Center, or Operations area
Creating new processes and modifying existing processes to meet business needs
Proficency in devolping effective relationships with all levels of stakeholders
Proven Experience in process Improvement for scalability
Managing Workflow and Resource planning / Salesforce CRM experience
Hiring and developing talent
Building and leading a high performing team/s. Coaching and developing people, getting the best of people
Proven track record of driving measurable efficiency results
Managing complex payrolls of various industries and size in a high volume and fast paced environment
Managing multiple priorities and projects to deliver against tight deadlines
Identifying and resolving customer escalations
Excellent data and overall analytical skills
Demonstrated ability to meet goals in a rapidly changing environment
Managing People through Change
Working together - Developing and using collaborative relationships to facilitate the accomplishment of work goals
Customer focus - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Results Orientated - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Innovation and Improvement - Generating innovative solutions to work situations; trying different and novel ways to deal with work problems and opportunities; challenging the status quo
Inspiring Others Using interpersonal styles and methods that inspire and guide individuals toward higher levels of performance; modifying behaviour to accommodate tasks, situations and individuals involve
Leadership Attracting, developing and retaining talented individuals; focusing and guiding others in accomplishing work objectives to maximise the organisation’s and individual’s effectiveness
Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Why you should become a ReadyTecher:
A day off for your birthday- hip hip hooray!
Additional 4 days of leave each year
ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
Hybrid work, with in-house baristas in Australia via the Ready Beans team
Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
Paid parental leave
Additional paid leave for miscarriage, endometriosis and menopause
Volunteer leave
Flu vaccinations
And plenty of ReadyTech merch drops along the way!
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, ****** orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!
Full-time
Job no: GPAP50531
Location: Sydney, Parramatta, Adelaide
Closing Date: Thursday, 31 July 2026
💡 Quick Summary
Seeking a career-building opportunity? The Payroll Manager - Managed Services position is now open for candidates interested in the MIS Executive sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
