Job Description
Full job description
Business Enabling Services Group / Service Delivery Office / Operations & Service Management Branch
APS 3 ($68,241 - $78,718), APS 4 ($76,+72 - $87,851) | Ongoing | Full-time & Part-time
Canberra, ACT
ABOUT THE BRANCH
The Service Delivery Office (SDO) is a leader in providing services under the Whole-of-Government Shared Services Programme. The SDO presents a unique opportunity to be involved in developing innovative service delivery arrangements, with an approach to collaboration and sharing of resources that has the potential to add value to not only existing customers but to set the scene for new ways of working across the Australian Public Services.
The Payroll Operations team manages the payroll services to SDO clients to enable them to increase productivity and concentrate on their core business. We are responsible for the management and administration of all payroll systems and processes associated with human resources data and reporting. We are committed to consistently improving service standards through innovation, systems, and process enhancements.
ABOUT THE OPPORTUNITY
As an APS Level 3/4 Payroll Officer you are required to undertake tasks of moderate complexity and work under minimal supervision. You will work in a small team responsible for providing payroll services to a large client base with a real customer service focus. You are accountable for meeting daily and weekly goals and are expected to organise your own workload and make decisions within defined parameters. As this role involves a high level of client contact you will be required to communicate with and provide information to a range of external stakeholders.
The role is responsible for:
Administering payroll entitlements using the SAP payroll system based on client Enterprise Agreements, policies and legislation.
Liaise with internal and external stakeholder on payroll related matters to maintain compliance and ensure positive customer outcomes.
Respond to customer queries within Service Level Agreement timeframes.
Work as a member of a team to ensure the delivery of the fortnightly payroll and ongoing management of employee entitlements
Contribute to the ongoing continuous improvement of payroll processes and practices.
DETAILED VACANCY INFORMATION
For detailed information about these role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
ELIGIBILITY ADVICE & CANDIDATE NOTES
Under section 22(8) of the Public Service Act 1+++, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.
CONTACT INFORMATION
For questions relating to the online lodgement of your application, please email the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.
Business Enabling Services Group / Service Delivery Office / Operations & Service Management Branch
APS 3 ($68,241 - $78,718), APS 4 ($76,+72 - $87,851) | Ongoing | Full-time & Part-time
Canberra, ACT
ABOUT THE BRANCH
The Service Delivery Office (SDO) is a leader in providing services under the Whole-of-Government Shared Services Programme. The SDO presents a unique opportunity to be involved in developing innovative service delivery arrangements, with an approach to collaboration and sharing of resources that has the potential to add value to not only existing customers but to set the scene for new ways of working across the Australian Public Services.
The Payroll Operations team manages the payroll services to SDO clients to enable them to increase productivity and concentrate on their core business. We are responsible for the management and administration of all payroll systems and processes associated with human resources data and reporting. We are committed to consistently improving service standards through innovation, systems, and process enhancements.
ABOUT THE OPPORTUNITY
As an APS Level 3/4 Payroll Officer you are required to undertake tasks of moderate complexity and work under minimal supervision. You will work in a small team responsible for providing payroll services to a large client base with a real customer service focus. You are accountable for meeting daily and weekly goals and are expected to organise your own workload and make decisions within defined parameters. As this role involves a high level of client contact you will be required to communicate with and provide information to a range of external stakeholders.
The role is responsible for:
Administering payroll entitlements using the SAP payroll system based on client Enterprise Agreements, policies and legislation.
Liaise with internal and external stakeholder on payroll related matters to maintain compliance and ensure positive customer outcomes.
Respond to customer queries within Service Level Agreement timeframes.
Work as a member of a team to ensure the delivery of the fortnightly payroll and ongoing management of employee entitlements
Contribute to the ongoing continuous improvement of payroll processes and practices.
DETAILED VACANCY INFORMATION
For detailed information about these role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
ELIGIBILITY ADVICE & CANDIDATE NOTES
Under section 22(8) of the Public Service Act 1+++, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.
CONTACT INFORMATION
For questions relating to the online lodgement of your application, please email the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.
💡 Quick Summary
Seeking a career-building opportunity? The Payroll Officer position is now open for candidates interested in the Government Job Alert sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
