PC Support Technician

Full job description

JOB SUMMARY:

The primary responsibility for this position is to lead the provisioning, asset inventory management, kitting and distribution of iPhones, mobile printers and credit card processing hardware to MTA Conductors at LIRR and MNR. In total, 2,400 systems will be processed, kitted, distributed and supported post deployment.

Skills/Qualifications:

The qualified candidate in this area will possess a Bachelor's Degree in a related discipline and three (3) or more years of full-time paid experience as a PeopleSoft integrator and support analyst. The candidate must have strong initiative and leadership skills, strong work ethic, responsibility and dedication. The ability to work independently, as well as in a team environment, strong verbal and writing skills are also required.

Job Description:

Please note this will require 100% onsite.

This position is to provide technical support to MTA clients who use computer hardware, software, telecommunications, and technology services as part of their MTA work responsibilities so that the clients can successfully and reliably utilize the technology necessary for them to perform their assigned duties.

This technical support includes but is not limited to the following: desktop computers, phones/phone services, mobile devices, tablets, laptops, as well as printers and other peripheral devices and accessories, software installed, software accessed, voice and data communications, and related central support systems. This position can and will provide seamlessly integrated technical support service to the clients across all these platforms and services. More specify, the primary responsibility for this position is to lead the provisioning, asset inventory management, kitting and distribution of iPhones, mobile printers and credit card processing hardware to MTA Conductors at LIRR and MNR. In total, 2,400 systems will be processed, kitted, distributed and supported post deployment. Primary work locations will be in Midtown Manhattan and Jamaica Queens, but candidate may be expected to work / report to varying railroad facilities throughout the metropolitan area depending on work assignments. Moving and lifting equipment will be required

Specialized knowledge includes:

Proven knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off-the-shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.

Experience with Microsoft’s Active Directory.

Basic knowledge and experience with enterprise grade Mobile Device Management platforms. Experience with operating system software issues (iOS, Android) includes troubleshooting and resolving problems related to device functionality, app compatibility, and system performance within both Apple's iOS and Google's Android platforms

Strong oral and written communications skills and strong people skills.

A good to have skill is Wireless/Mobile

Job Types: Full-time, Contract

Pay: $40.00 - $45.00 per hour

Work Location: In person