Job description
About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:

Xerox Corporation is hiring a PC Technician who will be responsible for analyzing and resolving computer hardware and software problems utilizing available resources. In addition, our PC Technician is required to identify, rectify and effectively communicate any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position is based out of the Xerox IT Services office located in Ashland VA.

Experience, Education and Certifications:
• Required: Familiar with troubleshooting, diagnosing and repairing computer hardware, configuration, software and operating systems.
• Preferred: Two or more years’ experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems.
• Required: High School Diploma or GED
• Preferred: Two / Four-year college degree or degree from Vocational Institute in related field of industry.
• Preferred: A+ Certification, Network +, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP

Knowledge:
• Computers, Chromebooks, Multiple Operating Systems including Drive duplication / imaging, Hardware Diagnostic Utilities
• Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)
• OEM Warranty Procedures – all manufacturers serviced by Xerox IT Services
• Appropriate OEM Resources (i.e., manuals, internet resources, etc.)

Technical Skills:
• Troubleshoot a variety of computer issues
• Accurately diagnose and repair computers to working condition for our customers
• Accurately record repairs and close tickets
• Accurately provide troubleshooting notes to show diagnostic steps
• Label and cleaning computers as needed
• Accurately and legibly fill out repair tickets

Performance Skills:
• Excellent time management skills
• Be able to change priorities
• Maintain a clean workstation
• Be able to prioritize multiple tasks
• Ability to pass a background check
• Clean driving record preferred
• Maintain a professional appearance at all times
• Ability to work as team in a professional environment

Requirements:
• Possess and maintain reliable transportation
• Possess and maintain valid driver’s license
• Ability to lift 50 lbs.
• Be prompt and on time to work and scheduled appointments
• Able to maintain professional demeanor under stress
• Possess strong interpersonal skills
• Possess strong customer service skills
• Possess strong phone skills
• Provide updates of service calls upon completion or incompletion of each call to the call support center
• Demonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call