PC Technician Jobs
Qualifications
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
6+ years of professional, applicable IT experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Must have valid driver's license
Interim Secret Clearance required prior to start, and must be able to obtain a Secret Clearance
Experience supporting Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
Active directory, Windows, pctechnician, support, tickets, pc technician
Active directory,Windows,pctechnician,support,tickets
hiring a Senior IT Support Specialist in Mobile, AL
Benefits
Pay and Benefits
The pay range for this position is $20.00 - $24.00
Benefits are subject to change and may be subject to specific elections, plan, or program terms
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Responsibilities
This position will support the US Army Corps of Engineers
In this role you will provide both remote and onsite technical, operational, and training support to users
As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware
Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time
After hours support may be required on an infrequent basis
Provide second-tier support to end-users for PC, server, mainframe applications, and hardware
Handle problems that the first-tier help desk support is unable to resolve
Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs
Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs
Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
This position will support the US Army Corps of Engineers
In this role you will provide both remote and onsite technical, operational, and training support to users
As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware
Job description
Description
Job Description: hiring a Senior IT Support Specialist in Mobile, AL. This position will support the US Army Corps of Engineers. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
Primary Responsibilities:
Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Handle problems that the first-tier help desk support is unable to resolve.
Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.
Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.
Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Qualifications
Require Education, Skills, and Experience:
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
6+ years of professional, applicable IT experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
Must have valid driver's license.
Interim Secret Clearance required prior to start, and must be able to obtain a Secret Clearance.
Experience supporting Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
Desired Skills & Experience:
Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
Skills
Active directory, Windows, pctechnician, support, tickets, pc technician
Top Skills Details
Active directory,Windows,pctechnician,support,tickets
Additional Skills & Qualifications
hiring a Senior IT Support Specialist in Mobile, AL. This position will support the US Army Corps of Engineers. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $24.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mobile,AL.