Description
• Responsible for handling customer queries relating to their account
• Interact with them in a friendly and courteous manner
• Follow-up on queries and provide timely resolution
• Maintain quality and productivity benchmarks
• Avoid unplanned absenteeism
• Fulfill requests by completing transactions and forwarding requests
• Adhere to schedules set by WFM
• Ownership & accountability of assigned tasks
##LI-DNI
3+ years in Voice/Customer Service position
Excellent verbal & written communication skills
Should be proficient in dealing with US customers and clients
Strong literary comprehension capability
Applicant should be flexible with rotational shifts working in US time zones
Good interpersonal skills
Attention to detail and problem solving
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