• Responsible for handling customer queries relating to their account
• Interact with them in a friendly and courteous manner
• Follow-up on queries and provide timely resolution
• Maintain quality and productivity benchmarks
• Avoid unplanned absenteeism
• Fulfill requests by completing transactions and forwarding requests
• Adhere to schedules set by WFM
• Ownership & accountability of assigned tasks

##LI-DNI

3+ years in Voice/Customer Service position

Excellent verbal & written communication skills

Should be proficient in dealing with US customers and clients

Strong literary comprehension capability

Applicant should be flexible with rotational shifts working in US time zones

Good interpersonal skills

Attention to detail and problem solving

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or ****** orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values