Pd genpact

With a startup spirit and +0,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.
And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of PA/PD, Insurance (Intake and Routing)
Responsibilities
• Work on new business submission to validate availability of minimum required information in the document and segment the same to correct underwriting department with proper platform setup
• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA
• Plan and organize tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems
• Assist with/perform other team tasks as required
• Accurately maintain and record data for production
• Understand and apply Core Competencies
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required
• Prioritization of Emails with a focus to improve client satisfaction
Qualifications we seek in you
Minimum qualifications
• Any graduate (except technical, BE, and LLB)
• Good analytical and problem-solving skills
• Ability to communicate verbally and through emails with businesses
• Proven ability to build effective working relationships with clients & internal stakeholders
• Positive attitude with a focus on continuous process improvement and an open mind to change
• BPO or Captive work experience
• Excellent Written and Verbal Communication skills
• Ability to facilitate and own resolution of discrepancies and disputes.
• Ability to handle multiple priorities within strict time constraints.
• Ability to independently research, analyze, and recommend solutions to close open items and discrepancies
• Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers
• Excellent command and Excel tools from day-to-day operations delivery standpoint
• Well versed with MS Excel, MS Word
• Good typing skill with high accuracy
• Property and casualty insurance (UA or underwriting assistant)
Preferred qualifications
• BPO work experience with another Genpact global client