PD-OTC (Healthcare collections)

Responsibilities Contacting payors to collect on outstanding claims Research claim denials on behalf of our clients, make determination on proper next step for claim resolution Update, correct and rebill medical claims according to proper billing guidelines File Appeals for AR Denial and Auth Denials Attention to Detail and Accuracy. System savvy Multi applications. Process Daily Correspondence (Mail, Fax, and Emails) Provides assistance/resolution to clients inquiries Supports and assists team members Maintain a current working knowledge of all healthcare related issues and regulations Documents response activities to patient claim inquires following Genpact client guidelines and system tasks and notes Performs other related projects and duties as assigned Candidate will work closely with Internal and External Customers in a friendly and professional manner. PC literate Excel knowledge is required Detail oriented and highly organized Ability to meet deadlines Articulate with good telephone skills and etiquette Must be able to work on multiple tasks/projects simultaneously Accounts receivable or collections background in a Health Care related field is a plus. Relevant years of experience in US healthcare is a plus. US healthcare DME experience is a plus Minimum Qualifications Any Graduate Excellent soft skills to deal with the sensitive employee grievances or relations Excellent verbal, written, presentation and interpersonal skills in English Preferred Qualifications Relevant Experience