Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
We’re currently seeking expressions of interest for an upcoming opportunity within our team. We’re looking for an experienced Pega Digital Bank Support Engineer to provide L2/L3 support for a large-scale Digital Banking platform built on Pega 8.x, with a focus on ensuring availability, performance, and stability of core banking customer journeys. The engineer will be responsible for monitoring, issue resolution, minor enhancements, and collaborating with platform and business teams to support continuous operations in a dynamic, regulated environment.
In this role you will play a key role in:
Provide end-to-end support for the Pega Digital Bank application, including incident diagnosis, resolution, and root cause analysis.
Monitor application health, performance, and integrations with upstream/downstream systems.
Manage and resolve service requests, configuration issues, and environment-related tasks.
Analyze Pega rules, data pages, connectors, and decision logic to identify and fix issues.
Collaborate with product teams and Pega developers to troubleshoot and resolve defects or enhancement requests.
Perform minor enhancements, version deployments, and support patch releases.
Maintain system documentation, knowledge base articles, and runbooks.
Adhere to ITIL-aligned service management practices (Incident, Problem, Change Management).
Ensure compliance with internal controls and external regulations in the banking domain.
Your profile
4+ years of experience in Pega Application Support, preferably within Digital Banking or Financial Services domain.
Strong knowledge of Pega Platform 8.x, including case types, flows, decisioning, integrations, and Dev Studio.
Experience in Pega Digital Bank solutions, such as onboarding, loan origination, customer service, or KYC workflows.
Proficiency in troubleshooting application and integration issues involving SOAP/REST APIs, MQ, or external databases.
Familiarity with Pega Admin Studio, SMA, and other monitoring tools.
Good understanding of Pega PRPC architecture, rule resolution, performance tuning, and log analysis.
Exposure to Agile delivery models and CI/CD pipeline tools is a plus.
Working knowledge of banking compliance and security standards is desirable.
Strong communication, problem-solving, and stakeholder management skills.
What you’ll love about working here
We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
Apply today!
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2026 global revenues of 22.5 billion Euro.
#L1-RV1
Your role
We’re currently seeking expressions of interest for an upcoming opportunity within our team. We’re looking for an experienced Pega Digital Bank Support Engineer to provide L2/L3 support for a large-scale Digital Banking platform built on Pega 8.x, with a focus on ensuring availability, performance, and stability of core banking customer journeys. The engineer will be responsible for monitoring, issue resolution, minor enhancements, and collaborating with platform and business teams to support continuous operations in a dynamic, regulated environment.
In this role you will play a key role in:
Provide end-to-end support for the Pega Digital Bank application, including incident diagnosis, resolution, and root cause analysis.
Monitor application health, performance, and integrations with upstream/downstream systems.
Manage and resolve service requests, configuration issues, and environment-related tasks.
Analyze Pega rules, data pages, connectors, and decision logic to identify and fix issues.
Collaborate with product teams and Pega developers to troubleshoot and resolve defects or enhancement requests.
Perform minor enhancements, version deployments, and support patch releases.
Maintain system documentation, knowledge base articles, and runbooks.
Adhere to ITIL-aligned service management practices (Incident, Problem, Change Management).
Ensure compliance with internal controls and external regulations in the banking domain.
Your profile
4+ years of experience in Pega Application Support, preferably within Digital Banking or Financial Services domain.
Strong knowledge of Pega Platform 8.x, including case types, flows, decisioning, integrations, and Dev Studio.
Experience in Pega Digital Bank solutions, such as onboarding, loan origination, customer service, or KYC workflows.
Proficiency in troubleshooting application and integration issues involving SOAP/REST APIs, MQ, or external databases.
Familiarity with Pega Admin Studio, SMA, and other monitoring tools.
Good understanding of Pega PRPC architecture, rule resolution, performance tuning, and log analysis.
Exposure to Agile delivery models and CI/CD pipeline tools is a plus.
Working knowledge of banking compliance and security standards is desirable.
Strong communication, problem-solving, and stakeholder management skills.
What you’ll love about working here
We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
Apply today!
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2026 global revenues of 22.5 billion Euro.
#L1-RV1
💡 Quick Summary
Seeking a career-building opportunity? The Pega Digital Bank Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
