Job Description
Job Summary
Job Description
What is the opportunity?
As the Pension Delivery Consultant, you will be to guide individuals through the transition from employment to active retirement and manage any changes during the retirement lifecycle. Promote a participatory work environment that encourages team spirit and professional self-development. Provide a high level of customer service to pensioners.
Please note this is 6-month contract opportunity.
What will you do?
Continuously evaluates processes and implements solutions to enhance efficiency and effectiveness with focus on enhancing the employee and retiree experience.
Responsible for timely investigation and resolution of Tier 3 escalations from HRSS Contact Centre and from HR Employee Relations.
Evaluates and provide advice regarding impact of new legislation, new HR initiatives or issues at the request of HR Employee Relations, HRBPs etc.
Reports and investigates issues; implements plans to address root causes.
Accountable for the accurate and timely processing of employee life cycle and pension changes for RBC Employees in Canada and internationally.
High degree of accountability and decision-making responsibility in relation to RBC Pension; governance, administration requirements, processes, and related tax requirements
Responsible for accurate and timely administration of the Pension Program
Provide leadership and oversight for the team as they participate in the delivery of projects; includes oversight for testers and completion of required testing. Projects could be annually recurring, stand alone or M&A related
Implement enhance and maintains regular controls and reports to validate and ensure proper audit controls are in place
Ensures there is an escalation process in place and followed for non-standard employee/management inquiries/issues/complaints. Ensures quick, equitable, and courteous resolution.
Leads continuous improvement processes to identify opportunities to enhance Pension Service effectiveness inclusive of administration and written responses to members and pensioner queries
What do you need to succeed?
Must Have
Good understanding of Pension Standards Act, ITA and provincial pension legislation.
Knowledge of RBC Pension Program an asset.
Well organized with the ability to prioritize work effectively
Good oral and written communication skills/computer skills
Strong decision making ability and ability to take the task to completion with minimal instruction.
Self-starter
Strong PC skills (Microsoft Excel, Word)
Nice to Have
French language skills
SAP knowledge
Benplus Knowledge
Business Knowledge Functional Expertise
RPA Designation
PCP Desigination (Payroll Compliance Professional)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies
Job Skills
Annuities, Communication, Data Gathering Analysis, Detail-Oriented, Insurance Finance and Actuarial Concepts, Operational Delivery
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
HUMAN RESOURCES & BMCC
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2026-05-01
Application Deadline:
2026-05-15
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Job Description
What is the opportunity?
As the Pension Delivery Consultant, you will be to guide individuals through the transition from employment to active retirement and manage any changes during the retirement lifecycle. Promote a participatory work environment that encourages team spirit and professional self-development. Provide a high level of customer service to pensioners.
Please note this is 6-month contract opportunity.
What will you do?
Continuously evaluates processes and implements solutions to enhance efficiency and effectiveness with focus on enhancing the employee and retiree experience.
Responsible for timely investigation and resolution of Tier 3 escalations from HRSS Contact Centre and from HR Employee Relations.
Evaluates and provide advice regarding impact of new legislation, new HR initiatives or issues at the request of HR Employee Relations, HRBPs etc.
Reports and investigates issues; implements plans to address root causes.
Accountable for the accurate and timely processing of employee life cycle and pension changes for RBC Employees in Canada and internationally.
High degree of accountability and decision-making responsibility in relation to RBC Pension; governance, administration requirements, processes, and related tax requirements
Responsible for accurate and timely administration of the Pension Program
Provide leadership and oversight for the team as they participate in the delivery of projects; includes oversight for testers and completion of required testing. Projects could be annually recurring, stand alone or M&A related
Implement enhance and maintains regular controls and reports to validate and ensure proper audit controls are in place
Ensures there is an escalation process in place and followed for non-standard employee/management inquiries/issues/complaints. Ensures quick, equitable, and courteous resolution.
Leads continuous improvement processes to identify opportunities to enhance Pension Service effectiveness inclusive of administration and written responses to members and pensioner queries
What do you need to succeed?
Must Have
Good understanding of Pension Standards Act, ITA and provincial pension legislation.
Knowledge of RBC Pension Program an asset.
Well organized with the ability to prioritize work effectively
Good oral and written communication skills/computer skills
Strong decision making ability and ability to take the task to completion with minimal instruction.
Self-starter
Strong PC skills (Microsoft Excel, Word)
Nice to Have
French language skills
SAP knowledge
Benplus Knowledge
Business Knowledge Functional Expertise
RPA Designation
PCP Desigination (Payroll Compliance Professional)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies
Job Skills
Annuities, Communication, Data Gathering Analysis, Detail-Oriented, Insurance Finance and Actuarial Concepts, Operational Delivery
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
HUMAN RESOURCES & BMCC
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2026-05-01
Application Deadline:
2026-05-15
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
💡 Quick Summary
Seeking a career-building opportunity? The Pension Delivery Consultant, Contract position is now open for candidates interested in the Bank Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
