Job Description
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 201+. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the People and Culture Operations Team
The People and Culture Operations (P&C) team are responsible for providing Pay and Conditions, Service Desk and Workforce Data and Analytics support and advice for the Commission. This is achieved through the management and resolution of requests received via our service desk tool, and ongoing data quality and assurance. The function also manages the key relationship with our Shared Services Provider. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels.
About the Role
The first point of contact to review, triage and resolve pay and conditions enquiries in the service management tool. As a member of the team, you will enable and deliver an outstanding end to end user experience for Commission staff and people managers. This will be achieved through the provision of trusted pay and conditions advice, reporting, quality assurance of payroll activities and HR data and system improvement initiatives.
Position Duties
Understand and comply with APS legislation, industrial awards, and their application by maintaining an up-to-date technical expertise and knowledge of recruitment, payroll and HR policies, processes and procedures.
Maintain a well-developed understanding of the Commission’s Enterprise Agreement, conditions of employment and supporting statutory policy and legislation which relate to payroll activities and ensure they are applied and operating correctly.
Assess work, resources and tasks using the service desk tool, ensuring the timely completion of assigned activities in line with established KPIs and best practice.
Ensure all payroll checklists and processes are followed for fortnightly payroll, on-boarding of new employees, contractors and changes to existing employee’s conditions or circumstances.
Apply and promote customer service excellence to ensure that stakeholder needs and expectations are met and refer matters that require escalation to the appropriate service channels where necessary.
Make decisions in consultation with the Senior Payroll Advisor regarding complex payroll and superannuation issues to achieve satisfactory outcomes.
Develop and maintain positive workplace relationships between the Commission and staff by providing timely, accurate, consistent, and clear advice to stakeholders.
Maintain communication channels with the Commission’s Shared Service Provider to develop a professional and successful relationship that enables the Pay and Conditions Team to provide a high level of service to our stakeholders.
Contribute to and support implementation of relevant P&C strategies, projects and plans that contribute to process improvement.
Support the implementation of Commission-wide initiatives, ensuring current and future alignment with the People Strategy.
Exercise appropriate delegations, work productively under limited directions on moderate to complex work, prioritise and self-manage workload.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Qualifications in Human Resources and/or relevant payroll experience in a similar role
Demonstrated experience in interpreting, applying and advising on Enterprise Agreements, HR legislation, policy and procedure and HR best practice, whilst demonstrating a commitment to ongoing HR process and service improvement.
Recent experience using SAP (or similar) Human Resource Management System.
Strong numeracy skills and experience with Microsoft Programs such as Outlook and Excel.
Highly developed interpersonal, verbal, and written communication skills, including the ability to negotiate, communicate with influence and engage in difficult conversations with tact and discretion.
Strong attention to detail with well-developed organisational skills, self-motivation and initiative; the ability to effectively and pro-actively balance workload and meet deadlines across a range of client groups and cases.
Demonstrated ability to think strategically, exercise sound judgment and convert strategies into clearly articulated, goal-oriented action plans to achieve positive outcomes.
Understand and actively demonstrate the APS Code of Conduct and Values.
Position Notes:
Salary offered will be between $83,048 - $8+,813 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunities will be offered for varying periods with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by 11:5+pm on Monday, 3 February 2026.
Please contact our recruitment team on (02) +633 3262 or [email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Rodney Bates by emailing [email protected] with the Position title in the subject line.
Diversity and Inclusion
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the People and Culture Operations Team
The People and Culture Operations (P&C) team are responsible for providing Pay and Conditions, Service Desk and Workforce Data and Analytics support and advice for the Commission. This is achieved through the management and resolution of requests received via our service desk tool, and ongoing data quality and assurance. The function also manages the key relationship with our Shared Services Provider. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels.
About the Role
The first point of contact to review, triage and resolve pay and conditions enquiries in the service management tool. As a member of the team, you will enable and deliver an outstanding end to end user experience for Commission staff and people managers. This will be achieved through the provision of trusted pay and conditions advice, reporting, quality assurance of payroll activities and HR data and system improvement initiatives.
Position Duties
Understand and comply with APS legislation, industrial awards, and their application by maintaining an up-to-date technical expertise and knowledge of recruitment, payroll and HR policies, processes and procedures.
Maintain a well-developed understanding of the Commission’s Enterprise Agreement, conditions of employment and supporting statutory policy and legislation which relate to payroll activities and ensure they are applied and operating correctly.
Assess work, resources and tasks using the service desk tool, ensuring the timely completion of assigned activities in line with established KPIs and best practice.
Ensure all payroll checklists and processes are followed for fortnightly payroll, on-boarding of new employees, contractors and changes to existing employee’s conditions or circumstances.
Apply and promote customer service excellence to ensure that stakeholder needs and expectations are met and refer matters that require escalation to the appropriate service channels where necessary.
Make decisions in consultation with the Senior Payroll Advisor regarding complex payroll and superannuation issues to achieve satisfactory outcomes.
Develop and maintain positive workplace relationships between the Commission and staff by providing timely, accurate, consistent, and clear advice to stakeholders.
Maintain communication channels with the Commission’s Shared Service Provider to develop a professional and successful relationship that enables the Pay and Conditions Team to provide a high level of service to our stakeholders.
Contribute to and support implementation of relevant P&C strategies, projects and plans that contribute to process improvement.
Support the implementation of Commission-wide initiatives, ensuring current and future alignment with the People Strategy.
Exercise appropriate delegations, work productively under limited directions on moderate to complex work, prioritise and self-manage workload.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Qualifications in Human Resources and/or relevant payroll experience in a similar role
Demonstrated experience in interpreting, applying and advising on Enterprise Agreements, HR legislation, policy and procedure and HR best practice, whilst demonstrating a commitment to ongoing HR process and service improvement.
Recent experience using SAP (or similar) Human Resource Management System.
Strong numeracy skills and experience with Microsoft Programs such as Outlook and Excel.
Highly developed interpersonal, verbal, and written communication skills, including the ability to negotiate, communicate with influence and engage in difficult conversations with tact and discretion.
Strong attention to detail with well-developed organisational skills, self-motivation and initiative; the ability to effectively and pro-actively balance workload and meet deadlines across a range of client groups and cases.
Demonstrated ability to think strategically, exercise sound judgment and convert strategies into clearly articulated, goal-oriented action plans to achieve positive outcomes.
Understand and actively demonstrate the APS Code of Conduct and Values.
Position Notes:
Salary offered will be between $83,048 - $8+,813 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunities will be offered for varying periods with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by 11:5+pm on Monday, 3 February 2026.
Please contact our recruitment team on (02) +633 3262 or [email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Rodney Bates by emailing [email protected] with the Position title in the subject line.
Diversity and Inclusion
💡 Quick Summary
Seeking a career-building opportunity? The People And Culture Advisor - Pay And Conditions position is now open for candidates interested in the Government Job Alert sector. This role in Allingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
