Job Description
About the Role
Are you ready to join the digital bank of the future? An exciting opportunity has opened up in our People & Culture division for a People Operations Officer to support BOQ Group on a 6-month Max Term Contract.
As a People Operations Officer, you will play a crucial role in providing exceptional support to BOQ Group employees and the internal People and Culture departments. Your contributions will add significant value to our organisation, ensuring smooth operations and high levels of customer service. You will be instrumental in onboarding new employees and offering vital administrative support.
In this role, you will manage high volumes of email requests and incoming calls from across the Group, applying your knowledge to solve problems and support customer needs. Building sustainable relationships and trust with customers and internal stakeholders through open and interactive communication will be key. You will provide accurate, valid, and complete information in a timely manner, and support policy and procedure interpretation and application.
Supporting the People and Culture division, you will handle all aspects of the employee lifecycle, including onboarding, employee changes, movements, and separations. You will assist with Employee Due Diligence and provide advice on Human Resources queries, facilitating sound HR practices and understanding within the business.
Additionally, you will coach and guide leaders in the appropriate use of self-service tools such as the BOQ Group intranet and HRIS and contribute to general HR tasks and projects that support the wider People & Culture team.
Join our team and make a difference at BOQ Group!
About you
As an experienced People Operations professional, you bring a growth mindset and value confidentiality, discretion, and tact. We are seeking someone who can hit the ground running and demonstrate a range of skills and experience.
You have a keen eye for detail and are adept at working with various systems and business tools. Your strong knowledge and experience with Microsoft Office products and DocuSign are essential. You excel in handling phone contacts and possess active listening skills that ensure effective communication.
Time management and prioritisation are your strengths, allowing you to manage tasks efficiently. Your interpersonal and relationship-building qualities are exceptional, fostering a collaborative work environment. With a 'can-do' mentality and tenacity, you strive to make our people operations function effective and efficient.
Your proven customer support experience in high-volume environments showcases your ability to thrive under pressure. While a degree in Human Resources or equivalent is desirable, it is not essential. What matters most is your dedication to excellence and your ability to contribute positively to our team.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2026, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Are you ready to join the digital bank of the future? An exciting opportunity has opened up in our People & Culture division for a People Operations Officer to support BOQ Group on a 6-month Max Term Contract.
As a People Operations Officer, you will play a crucial role in providing exceptional support to BOQ Group employees and the internal People and Culture departments. Your contributions will add significant value to our organisation, ensuring smooth operations and high levels of customer service. You will be instrumental in onboarding new employees and offering vital administrative support.
In this role, you will manage high volumes of email requests and incoming calls from across the Group, applying your knowledge to solve problems and support customer needs. Building sustainable relationships and trust with customers and internal stakeholders through open and interactive communication will be key. You will provide accurate, valid, and complete information in a timely manner, and support policy and procedure interpretation and application.
Supporting the People and Culture division, you will handle all aspects of the employee lifecycle, including onboarding, employee changes, movements, and separations. You will assist with Employee Due Diligence and provide advice on Human Resources queries, facilitating sound HR practices and understanding within the business.
Additionally, you will coach and guide leaders in the appropriate use of self-service tools such as the BOQ Group intranet and HRIS and contribute to general HR tasks and projects that support the wider People & Culture team.
Join our team and make a difference at BOQ Group!
About you
As an experienced People Operations professional, you bring a growth mindset and value confidentiality, discretion, and tact. We are seeking someone who can hit the ground running and demonstrate a range of skills and experience.
You have a keen eye for detail and are adept at working with various systems and business tools. Your strong knowledge and experience with Microsoft Office products and DocuSign are essential. You excel in handling phone contacts and possess active listening skills that ensure effective communication.
Time management and prioritisation are your strengths, allowing you to manage tasks efficiently. Your interpersonal and relationship-building qualities are exceptional, fostering a collaborative work environment. With a 'can-do' mentality and tenacity, you strive to make our people operations function effective and efficient.
Your proven customer support experience in high-volume environments showcases your ability to thrive under pressure. While a degree in Human Resources or equivalent is desirable, it is not essential. What matters most is your dedication to excellence and your ability to contribute positively to our team.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2026, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
💡 Quick Summary
Seeking a career-building opportunity? The People Operations Officer position is now open for candidates interested in the Bank Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.