Job Description
Who We Are
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
The Role
Paid has suffered from a lack of long-term creative ownership, We’re building a dedicated Performance Creative squad to fix that — permanently.
You will own the strategy behind the ads that scale Heidi globally. Your job is not just to “make ads” — it’s to build a creative system that compounds.
This is a role for someone who wants to run performance creative like a startup within the company.
How this role differs from Brand
This is not a brand storytelling role.
This is not a campaign manager role.
This is:
Creative strategy in service of growth
Performance-first thinking
System builder, not asset maker
What you’ll do
1. Creative Strategy That Scales
Define the creative roadmap across Meta, Google, LinkedIn, YouTube and emerging channels
Build structured testing frameworks (hooks, formats, angles, ICPs, offers)
Turn performance insights into repeatable creative playbooks
Identify global vs local creative needs across UK, Canada, US, ANZ and emerging markets
2. Insight Concept Iteration Loop
Write high-performance briefs grounded in data and clinician pain points
Bridge the gap between media and design
Lead ideation across:
Direct-response video
UGC-style creative
Product demos
Offer-based and proof-led creative
Build structured testing loops with the media buying squad
3. AI-Native Creative Experimentation
Use AI tools to accelerate ideation and production
Experiment with AI-generated video and scalable formats (we’re already seeing strong results here)
Develop scalable creative systems, not one-off hero assets
4. Commercial Accountability
Own creative contribution to CAC, LTV and payback targets
Understand funnel metrics from impression signup activation
Know when to double down vs pivot
What we’re looking for
3–6+ years in performance creative, paid social strategy, or growth creative
Deep expertise in Meta (non-negotiable)
Proven track record scaling creatives to significant spend
Strong POV on hooks, formats, and attention mechanics
Comfortable operating globally with local nuance
Commercially sharp — you care about activation and CAC, not just CTR
Bias for speed and iteration
What do we believe in?
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Why you should join Heidi
Real product momentum. We’re not trying to generate interest, we’re channeling it.
Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
Unmatched impact. Play a pivotal role in defining and scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day.
Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.
Global reach. Help shape our international expansion as we bring Heidi to key international markets.
Growth and balance. Enjoy a personal development budget, dedicated wellness days, one month work from anywhere in the world and your birthday off to recharge.
Flexibility that works. A hybrid environment, with 3 days in the office.
Heidi’s commitment to Diversity, Equity and Inclusion
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
The Role
Paid has suffered from a lack of long-term creative ownership, We’re building a dedicated Performance Creative squad to fix that — permanently.
You will own the strategy behind the ads that scale Heidi globally. Your job is not just to “make ads” — it’s to build a creative system that compounds.
This is a role for someone who wants to run performance creative like a startup within the company.
How this role differs from Brand
This is not a brand storytelling role.
This is not a campaign manager role.
This is:
Creative strategy in service of growth
Performance-first thinking
System builder, not asset maker
What you’ll do
1. Creative Strategy That Scales
Define the creative roadmap across Meta, Google, LinkedIn, YouTube and emerging channels
Build structured testing frameworks (hooks, formats, angles, ICPs, offers)
Turn performance insights into repeatable creative playbooks
Identify global vs local creative needs across UK, Canada, US, ANZ and emerging markets
2. Insight Concept Iteration Loop
Write high-performance briefs grounded in data and clinician pain points
Bridge the gap between media and design
Lead ideation across:
Direct-response video
UGC-style creative
Product demos
Offer-based and proof-led creative
Build structured testing loops with the media buying squad
3. AI-Native Creative Experimentation
Use AI tools to accelerate ideation and production
Experiment with AI-generated video and scalable formats (we’re already seeing strong results here)
Develop scalable creative systems, not one-off hero assets
4. Commercial Accountability
Own creative contribution to CAC, LTV and payback targets
Understand funnel metrics from impression signup activation
Know when to double down vs pivot
What we’re looking for
3–6+ years in performance creative, paid social strategy, or growth creative
Deep expertise in Meta (non-negotiable)
Proven track record scaling creatives to significant spend
Strong POV on hooks, formats, and attention mechanics
Comfortable operating globally with local nuance
Commercially sharp — you care about activation and CAC, not just CTR
Bias for speed and iteration
What do we believe in?
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Why you should join Heidi
Real product momentum. We’re not trying to generate interest, we’re channeling it.
Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
Unmatched impact. Play a pivotal role in defining and scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day.
Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.
Global reach. Help shape our international expansion as we bring Heidi to key international markets.
Growth and balance. Enjoy a personal development budget, dedicated wellness days, one month work from anywhere in the world and your birthday off to recharge.
Flexibility that works. A hybrid environment, with 3 days in the office.
Heidi’s commitment to Diversity, Equity and Inclusion
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
💡 Quick Summary
Seeking a career-building opportunity? The Performance Creative Strategist position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.