Job Description
Job details
Job type
Full-time
Location
Sydney NSW
Full job description
Empower a team to deliver standout customer-first experiences
Drive insights-led improvements to ways of working
Influence strategic outcomes through data and performance insights
Drive smarter planning, financial control, and risk management
Campaign for strong and effective change management and support our people through fast-paced change
Be a trusted partner across business operations
Do work that matters:
The Chief Operating Office (COO) Division is a centre of excellence for CBA. Every process we execute has a direct impact on our customers’ experience.
As part of the Post Settlements and Discharges team, you’ll be supporting a fast-paced BU focused on delivering premium and transformed service experiences that build strong, lasting relationships with our customers. You’ll play a key role in enabling operational excellence and driving improved process and customer outcomes that align with our Group’s strategic objectives.
As a Performance Lead, you’ll be part of a team that drives strategic change, operational excellence, and continuous improvement across the business. You’ll play a key role in ensuring our business area delivers on its commitments through effective planning, governance, and performance tracking.
You will manage performance against the strategic agenda for the business and track activities across planning, operations, change, financial management, and risk. You’ll use data-driven insights to inform decisions, enhance procedures, and support the business in achieving its productivity and financial goals.
Key responsibilities for this role include:
Prepare governance reporting including milestones, financials, benefits, and risks
Track metrics against OKRs and identify continuous improvement opportunities
Monitor workforce and financial activity including forecasts, budgets, actuals, and reconciliations
Influence enhancements to procedures to support an improved risk profile, operational and financial control, and productivity targets
Manage triage of information and requests to ensure delivery and escalation of risks/issues
Lead initiative deep dives and identify actions to close gaps
Manage complex change while building strong stakeholder relationships and operating with an enterprise mindset
We’re interested in hearing from people who have:
Experience in performance management, financial tracking, and strategic planning
Strong analytical and problem-solving skills with a focus on continuous improvement
Strong coordination and delivery skills, with a focus on aligning work to strategic goals
Proven experience in customer service or operational environments
Strong understanding of managing risk and delivering value to customers in manual process environments
Excellent stakeholder engagement and communication skills
A proactive mindset and the ability to manage change in a complex environment
If this sounds like you, please apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 +8+ 6+6.
Advertising End Date: 11/07/2026
You must create an Indeed account before continuing to the company website to apply
Job type
Full-time
Location
Sydney NSW
Full job description
Empower a team to deliver standout customer-first experiences
Drive insights-led improvements to ways of working
Influence strategic outcomes through data and performance insights
Drive smarter planning, financial control, and risk management
Campaign for strong and effective change management and support our people through fast-paced change
Be a trusted partner across business operations
Do work that matters:
The Chief Operating Office (COO) Division is a centre of excellence for CBA. Every process we execute has a direct impact on our customers’ experience.
As part of the Post Settlements and Discharges team, you’ll be supporting a fast-paced BU focused on delivering premium and transformed service experiences that build strong, lasting relationships with our customers. You’ll play a key role in enabling operational excellence and driving improved process and customer outcomes that align with our Group’s strategic objectives.
As a Performance Lead, you’ll be part of a team that drives strategic change, operational excellence, and continuous improvement across the business. You’ll play a key role in ensuring our business area delivers on its commitments through effective planning, governance, and performance tracking.
You will manage performance against the strategic agenda for the business and track activities across planning, operations, change, financial management, and risk. You’ll use data-driven insights to inform decisions, enhance procedures, and support the business in achieving its productivity and financial goals.
Key responsibilities for this role include:
Prepare governance reporting including milestones, financials, benefits, and risks
Track metrics against OKRs and identify continuous improvement opportunities
Monitor workforce and financial activity including forecasts, budgets, actuals, and reconciliations
Influence enhancements to procedures to support an improved risk profile, operational and financial control, and productivity targets
Manage triage of information and requests to ensure delivery and escalation of risks/issues
Lead initiative deep dives and identify actions to close gaps
Manage complex change while building strong stakeholder relationships and operating with an enterprise mindset
We’re interested in hearing from people who have:
Experience in performance management, financial tracking, and strategic planning
Strong analytical and problem-solving skills with a focus on continuous improvement
Strong coordination and delivery skills, with a focus on aligning work to strategic goals
Proven experience in customer service or operational environments
Strong understanding of managing risk and delivering value to customers in manual process environments
Excellent stakeholder engagement and communication skills
A proactive mindset and the ability to manage change in a complex environment
If this sounds like you, please apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 +8+ 6+6.
Advertising End Date: 11/07/2026
You must create an Indeed account before continuing to the company website to apply
💡 Quick Summary
Seeking a career-building opportunity? The Performance Lead position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
