Permanent Part-time Member Solutions Associate - Acton Branch

We invest in people.

Be part of a banking experience as unique as you are.

Tandia Financial (Tandia) is seeking an Associate to join our team in Acton, and who has the ability to float within our East Region when and if required. The work hours will vary between 18-24 hours per week, Monday through Friday with occasional Saturday shifts.

Do you have a talent for inspiring people and leading by example while helping families meet their financial goals? Do you care deeply about increasing financial literacy to help our members secure a better future? Do you want to be a part of an organization that is proud to treat its members like a neighbor rather than a number?

If you answered ‘yes’, then you are right for Tandia, and we’d like to meet you.

Your Work at a Glance

In this role, you will be a vital part of our in-branch team, by providing a full range of services to our members including responding to members’ inquiries, analyzing members needs, processing member transactions (cash and other general services) and actively soliciting new business by following up on staff referrals, assigned member contacts and cross selling Credit Union products to our members. The Associate is an integral part of growing our business and increasing our membership.

With your knowledge you will be able to effectively up-sell and cross-sell Tandia’s on-book investment options. For more comprehensive financial planning needs, you’ll be able to spot the opportunity and refer the member to one of our skilled advisors or other members of our Wealth Management team.

Excellent member service is a strategy for most financial institutions, but for Tandia, it’s a part of our DNA.

We are looking for someone who:

Has completed a degree / diploma in the field of business or commerce – or has equivalent work experience
Has a minimum of 1 to 4 years work experience in a service and selling role in a financial institution
Has knowledge of the financial services industry and a solid grasp of products and services
Has knowledge of financial analysis and mathematical calculations such as ratios, amortization schedules and more
Has knowledge of investments including Registered plans
Pays attention to details, no matter how big or small
Is highly organized and able to manage multiple tasks and deadlines
Has strong customer service and communication skills and the ability to work well with a wide range of customers by all means of communication including e-mail and telephone
Is proactive, going the extra mile to support our members
Is a team player, always willing to jump in and help other team members
Is able to identify and develop opportunities with our existing members and actively strive to increase our member base
As Unique as You

We believe that financial institutions should be more accountable to the people they serve; we believe that there’s more than one way to measure success; and we believe that our profits should have a positive financial, social and environmental impact on the communities in which we live and work. Actions speak louder than words and we work hard to demonstrate our commitment each and every day.

At Tandia, we recognize that our staff and members are unique - and that matters to us.

As a credit union, living the co-operative principles is a part of our long and rich history.

We invest in our members and our communities with an extensive community investment program devoted to supporting the organizations, events, and volunteers that make our communities stronger.

COMMITMENT STATEMENT

Tandia is committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equality of opportunity and integration. Tandia is strongly committed to employment equity within its community and to recruiting a diverse workforce. Accommodation for applicants with disabilities will be provided upon request by contacting Human Resources.