Job Description
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Regularly impart effective coaching to team members, enabling consistent high performance delivery
• Identify performance related issues, develop an action plan for improvement and implement corrective actions
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote CNX values- walk the talk and lead by example
• Regularly impart effective coaching to team members, enabling consistent high performance delivery
• Identify performance related issues, develop an action plan for improvement and implement corrective actions
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote CNX values- walk the talk and lead by example
💡 Quick Summary
Seeking a career-building opportunity? The Personal Assistant|Kharagpur| West Bengal| India position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata, West Bengal offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
