Job Description
Full job description
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), were proud to be one of Australias most iconic brands.
As the Team Lead, youll guide a talented support team that acts as the escalation and expertise centre for NRMA Personal Lines. Your team assists colleagues with underwriting decisions, system navigation, product knowledge and exception workflows, ensuring they can confidently serve customers.Youll focus on team performance, development, culture and continuous improvement - ensuring any process gaps are identified early and addressed effectively. Youll help embed consistent ways of working across our national operating model. This is a permanent full-time role based in Boorloo (Perth).
What You'll Do
Lead, coach and develop a team of subject matter specialists Provide expert guidance on products, systems and processes Drive performance across quality, customer and operational targets Foster a positive, inclusive, high performing culture Build strong relationships with stakeholders and global support partners Identify and deliver continuous improvement opportunities Ensure compliance with governance, risk and regulatory requirements
What You'll Bring
Demonstrated experience leading and developing teams A strong customer experience mindset Confidence navigating different working styles and building alignment Strong communication and relationship building skills Experience in operational support, service teams or similar environments Strong risk, governance and commercial decision making capability A collaborative approach and commitment to positive team culture
What We Offer
Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Monday 6 April 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), were proud to be one of Australias most iconic brands.
As the Team Lead, youll guide a talented support team that acts as the escalation and expertise centre for NRMA Personal Lines. Your team assists colleagues with underwriting decisions, system navigation, product knowledge and exception workflows, ensuring they can confidently serve customers.Youll focus on team performance, development, culture and continuous improvement - ensuring any process gaps are identified early and addressed effectively. Youll help embed consistent ways of working across our national operating model. This is a permanent full-time role based in Boorloo (Perth).
What You'll Do
Lead, coach and develop a team of subject matter specialists Provide expert guidance on products, systems and processes Drive performance across quality, customer and operational targets Foster a positive, inclusive, high performing culture Build strong relationships with stakeholders and global support partners Identify and deliver continuous improvement opportunities Ensure compliance with governance, risk and regulatory requirements
What You'll Bring
Demonstrated experience leading and developing teams A strong customer experience mindset Confidence navigating different working styles and building alignment Strong communication and relationship building skills Experience in operational support, service teams or similar environments Strong risk, governance and commercial decision making capability A collaborative approach and commitment to positive team culture
What We Offer
Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Monday 6 April 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Personal Lines Customer Support Team Lead position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
