Phone Banking Officer

Job Description: We are seeking a Phone Banking Manager with prior phone banking experience to lead our team of phone banking executives. The successful candidate will have excellent communication skills in English, Hindi and Marathi (Marathi is an added plus), with a strong background in team management. Responsibilities: • Manage and lead a team of phone banking executives to ensure that all customer queries and complaints are addressed in a timely and professional manner. • Ability to multitask and handle high volume of calls while ensuring excellent customer service is maintained. • Strong people management skills, ability to motivate and develop team members to meet targets and goals. • Exposure and flair for both Service and Cross Sales, with service inbound experience being mandatory. • Ensure compliance with regulatory and audit requirements,and maintain high standards of ethical conduct. • Open to working in shifts with rotational offs. Requirements: • Minimum of 1 year of team management experience in phone banking. • Excellent communication skills in English, Hindi and Marathi (Marathi is an added plus). • Strong people management skills and ability to multitask. • Exposure and flair for both Service and Cross Sales. • High standards of ethics and understanding of the importance of Audit and Compliance in the banking industry